Due to system or network problems.

The QQ Music personalized splash screen cannot be used due to system problems, such as the software version is out of date or has errors. It is recommended to try to update QQ Music to the latest version or reinstall the application. An unstable or slow network connection will also cause the personalized splash screen to not work properly. You can try to connect to a more stable network environment or wait for the network to return to normal. The personalized splash screen function is restricted or temporarily closed in some regions or specific time periods. You can check the relevant announcements or contact QQ Music customer service for more information. If the problem persists, it is recommended to report the problem to QQ Music official customer service, and they will be able to provide more specific help and solutions.