When there is noise or silence after plugging in the headphones, you can try the following methods:

1. Change other music, plug the headphones into other devices, and observe whether they can be used normally (excluded Is it a headphone problem?).

2. Reinsert the earphones and ensure that the earphones are fully inserted into the bottom of the phone’s headphone jack.

3. Confirm whether the headphones are original. If not, please use the original headphones for testing.

If you still cannot listen to music normally after changing the earphones, you can take your mobile phone and earphones to the local vivo after-sales service center for inspection and processing. The after-sales address and contact information can be found on the vivo official website - Service - Service Outlet Inquiry - Select Province and city where you are located - just check the local after-sales service center that is closest to you.

Specific steps:

1. Enter the vivo official website service

2. Scroll down to find the service outlet and click to view all

3. Enter You can check the after-sales address, working hours, and phone number in the province or city