Please refer to the processing methods of vivo mobile phones:

Some text messages cannot be received:

1. Check whether a number blacklist has been set up in the interception of harassment messages

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Enter the Message App--three dots in the upper right corner--harassment message interception--number blacklist. If the number is added to the blacklist, incoming calls and messages will be blocked.

2. Check whether any third-party housekeeping software has intercepted text messages

Some security management software will intelligently filter received text messages. It is recommended to uninstall the application. The list of these software is generally Name it "XX Butler" or "XX Assistant".

3. Please check whether you just cannot receive text messages sent by Apple mobile phones.

If you just cannot receive text messages sent by Apple mobile phones, you can receive messages sent by other mobile phones. It may be because you Your mobile phone number has been bound to an Apple device before, and the other party sends you an iMessage instead of an ordinary text message. Please refer to Apple's official instructions to unbind your mobile phone number from Apple devices. Please follow Apple's official instructions for specific steps.

4. Check whether the content of the text message contains sensitive words, causing the mobile phone to be unable to receive it.

Please ask the other party to use test text messages, such as sending: Hello, thank you, etc., and check whether Normal reception. If it can be received normally, it means that the previously sent text messages may contain sensitive words.

All text messages cannot be received:

1. Turn on and off airplane mode

You can try to turn on and off airplane mode and re-trigger the network before trying.

2. Check whether you are using a third-party SMS App

Third-party SMS Apps may have compatibility reasons. It is recommended that you use the system’s own SMS App. Go to Settings--Applications and Permissions--Permission Management--Permissions--Default Application Settings--Information and set to Information.

3. Comparatively test the SIM card

It is recommended that you place the SIM card on another mobile phone to receive text messages for testing. If you still cannot receive text messages, it is recommended that you consult your operator's customer service.

4. Restore all settings

Go to Settings--System Management--Backup and Reset--Restore all settings and follow the on-screen prompts.

*Note: Restoring all settings will not delete any data or media files. It will only restore all settings on the phone. Some third-party application accounts require re-logging in. Please confirm that it will not affect the use of the software before proceeding.