The black cat complaint hotline is: 400-0555-666.

Black Cat’s complaint hotline is 400-0555-666. The Black Cat Complaint Platform is a consumer complaint platform under Sina. It can quickly resolve 315 consumer complaints, 315 complaints and rights protection, *exclusive service complaints, shopping platform complaints, travel complaints, accommodation complaints, and entertainment life complaints. Users can complain through this platform Irregular behaviors of merchants and corporate reputation lists are also included to help consumers make consumer decisions.

Black Cat Complaints is a public welfare consumer dispute resolution platform under Sina. It has always been committed to using the Internet platform mechanism to efficiently help consumers and enterprises resolve various disputes arising in the consumption process in a one-stop manner.

Recently, through daily inspections of the platform and user feedback, the operation team found that some accounts pretended to be Black Cat complaint staff or corporate customer service staff and posted false information such as "payment will be processed with priority" to divert traffic, causing users to The interests of being deceived are damaged.

Black Cat Complaint:

Black Cat Complaint is a consumer service platform jointly launched by Sina on March 14, 2018. Users can complain about irregular behaviors of merchants through this platform, and there is also a corporate reputation list to help consumers make consumer decisions. Black Cat Complaint List makes merchants’ reputation transparent.

On May 16, 2018, Black Cat Complaint launched the “Red and Black List” of enterprise lists. On September 19, 2018, the iOS version of the Black Cat complaint client was officially launched on the APPStore; on October 23 of the same year, the Black Cat complaint Android client was launched.

In the Black Cat Complaint List, companies that resolve consumer complaints within the specified time will be included in the Black Cat Complaint Platform’s red list to commend the company’s ability to handle complaints; if the company has not resolved the complaint within the required time, Those who resolve consumer complaints will be included in the black list of the Black Cat Complaint Platform.