1. The concept is different: complaint refers to the behavior that consumers report the fact that their rights and interests have been infringed to the administrative department for industry and commerce by telephone or in writing after shopping or receiving services, and ask for assistance in resolving disputes. Reporting refers to citizens, legal persons or other organizations reporting illegal acts in business operations to the administrative department for industry and commerce. The report can be real name or anonymous. 2. Different proposers: complainants are consumers who think their rights and interests have been violated; A whistleblower is any citizen, legal person or other organization that discovers an illegal act, and the illegal act shall not directly infringe upon its own rights and interests. 3. The basis for handling complaints is different: the basis for handling complaints is the Law on the Protection of Consumer Rights and Interests and the Measures for Handling Consumer Complaints of the Administration for Industry and Commerce. The basis for handling the report is the Administrative Punishment Procedure Regulations of the Administration for Industry and Commerce.

legal ground

Article 41 of the Constitution of People's Republic of China (PRC) * * * China citizens have the right to criticize and make suggestions to any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up. For citizens' complaints, accusations or exposures, the relevant state organs must find out the facts and be responsible for handling them. No one can suppress it, and no one can retaliate. People who have suffered losses due to the infringement of civil rights by state organs and state functionaries have the right to compensation according to law.