1. Check whether the smart assistant is set to play music, weather, news and other scenes regularly.
Please check whether you are in Settings > Smart Assistant > Intelligent Voice > AI Lab > Scene Linkage > My Scene (Settings >; Smart assistant > smart voice > mine > my scene). If the scene is no longer needed, you can close or long press the scene card and click Delete to delete it.
2. Check whether privacy space/multi-user is enabled.
If you didn't receive any notification when playing music automatically, you may have opened the privacy space/multi-user. When some third-party applications of private space/multi-users receive the message, the main space can also hear the message notification tone.
Please switch to private space/multi-user, and confirm as follows:
Privacy space: enter the settings, search the privacy space, and see if the privacy space has been created (the description of the display entrance has been created, but the description of the display opening has not been created). If yes, please enter and check.
Multi-user: Go to Settings and search for multi-user/user to see if there are any other users. If yes, please enter to check.
3. Check the system default notification ringtone.
If the default notification ringtone is set to music, music will be played when you receive the notification message, making you mistakenly think that the concert will play automatically.
HarmonyOS system 2.0: Go to Settings > Sound and Vibration, click and select the ringtone such as incoming call ringtone, information ringtone and notification ringtone, and confirm whether it is the ringtone you hear automatically. If yes, you can choose system ring or no ring.
EMUI 1 1.0 and below: Go to Settings > Sound/Sound Vibration >: Default notification ringtone, click on the preview of the selected ringtone to confirm whether it is the ringtone that you automatically hear. If yes, you can choose the system bell or none.
4. Check the application notification ringtone
If a single application plays music when notifying the message, it may be that the application has set the notification ringtone separately.
You can enter the settings of the application and confirm whether you hear the ringtone that plays automatically. If so, I suggest you turn the ringtone to silent notification.
(1) Method for setting permission to turn off application notifications individually.
HarmonyOS System 2.0: You can slide the application notification to the left or right on the notification bar, and then click the gear icon, and the pop-up window will directly choose to turn off the notification or set it as silent notification.
EMUI 1 1.0 and below: clear the notification in the drop-down notification bar first, and then when this problem occurs, drop down the notification bar, slightly slide left or right on the notification of the new application, click Enter after the gear icon appears, and turn off the notification permission switch of the application or select the ringtone as None.
(2) Method for setting notification authority for batch closing of applications:
EMUI 1 1.0 and below: enter the settings, enter the notification/notification center, click Enter Batch Management, turn off all switches, and then turn on the notification permission switch of the application as required.
Note: Some models do not have all switches, so you need to manually set the application notification switch separately.
5. Check whether the music player is turned on.
If the music player is turned on:
(1) Plug in Huawei's original headphones and music will be played automatically. This is the function of Huawei Music App. If you don't want to play music, you can close Huawei Music App in the nearest taskbar.
(2) You may accidentally touch the buttons of wired headphones and Bluetooth headphones. You can solve the problem by turning off the remote control function of the application.
Take Huawei Music as an example: Go to Huawei Music > My > Settings, and turn off the play switch that supports wired headset/Bluetooth control.
(3) You may have mishandled the desktop music icon. It is recommended that you manually close the application that plays music automatically.
6. Clean up background applications
Enter the multitasking interface of the mobile phone, click the trash can, and clean up the running application in the background.
7. Restart the device
It is recommended that you restart the device to try. Restarting the device can close some abnormally started applications and restore them to normal operation.
8. Still can't solve it?
If the problem still exists, I suggest you call Huawei customer service hotline 950800 for more help. We will serve you wholeheartedly and wish you a happy life!