1. Can Taobao artificial customer service see the negotiation history?
Taobao artificial customer service can see the negotiation history.
It is good for both buyers and sellers. If you apply for customer service intervention, it is for Xiao Er.
When the buyer complains to the seller, he needs to upload vouchers, such as pictures, videos or messages, in the negotiation history. The seller uploads evidence that is beneficial to him according to the buyer's certificate. At this time, both parties can see the news, and Xiao Er will accept the judgment after submitting it. At this time, it's all for Xiao er.
2. How long will it take Taobao to release the manual review of goods?
The goods in Taobao shop need to be reviewed before they can be seen. The review time is about 10 minute.
There will be some delay due to a large number of products being put on the shelves for editing. If the review is not completed for more than 10 minutes, we need to wait for 3 hours to pay attention to the review results.
In order to reduce the risk of being punished for violating the rules after product release, Taobao will start the "pre-release review" process of product release in batches.
Not all goods need to be audited. The system will judge that the risky goods have entered the approval process, and the page will prompt whether the goods have been successfully released or entered the approval.
After reviewing the goods, there is still the risk of being screened or punished. Since the audit dimension does not include the full scope of Taobao inspection, please pay attention to self-inspection.