The reasons why there is no sound when playing songs on the Apple mobile phone may be:

1. The volume is set to mute, or turned on very low.

2. The speaker is damaged. It is recommended to send it for inspection and replace the speaker.

3. The mobile phone system itself has bugs or the system is unstable. It is recommended to try restoring the factory settings.

4. If you have opened other music players, you can uninstall the software and try using the system's built-in player.

5. The speaker may be faulty.

Solution:

1. The metal piece of the headphone jack is out of place. Use a pen tip to poke the headphone jack and the metal piece inside will bounce back.

2. You can take a cotton swab dipped in alcohol and rotate it to wipe the headphone plug and mobile phone jack (the plug or jack may be oxidized), and try inserting it again.

3. Turn off the phone and restart it. If it still doesn't work, back up the files and restore the phone to factory settings.

4. If it still doesn’t work, that is, the circuit inside the speaker is damaged due to a collision or fall, it is recommended to contact the after-sales service center.

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