You can take corresponding measures according to the problem:

First, if anti-virus software is installed, the Kugou Music Box’s traffic is restricted, making it unable to connect to the network. The following methods can be used to solve the problem:

1. First open the anti-virus software you are using, find "Traffic Firewall" in "Function List" and open it;

2. In "Manage Internet Speed" Find Kugou Music Box and see if "Prohibit access to the network" is set. If so, just cancel it.

Second, if there is a problem with Kugou Music Box itself, you can uninstall it and re-download the latest version.

Third, if the computer disk space is low, too many applications may be installed and occupy a lot of system resources. You can use the following methods:

1. Delete some applications to Free up some disk space;

2. Regularly redo the system and optimize it regularly.