1. Settings-Application Manager-All-QQ Music-Attempt to clear data.

2. If the above operation fails, you can also try to back up important data and restore the factory settings, without excluding the possibility that other third-party software may affect the use of the player.

If the problem persists, it may be a system problem. In order for you to use your mobile phone normally, I suggest that you also send it to the service center for testing. Service center inquiry website:

/support/location/supportservicelocation . do？ Page = service. Location and place. cid = cn _ PPC _ support _ service _ repair net _ 120522