1. Check whether the music player is open

If the music player is open:

(1) It may be that you accidentally touched the wired headset and Bluetooth Headphone buttons. You can solve the problem by turning off the in-line control function of the app.

Take Huawei Music as an example: Go to Huawei Music > My > Settings and turn off the support for headphones and Bluetooth control playback switches.

(2) It may be that you have mishandled the leather case, desktop music icon, etc. It is recommended that you manually close apps that automatically play music.

(3) After inserting Huawei original headphones, the phone automatically plays music. This is the function of the Huawei Music app itself. If you don’t want to play music, you can close the Huawei Music app in the recent taskbar.

2. Check whether the Smart Life App has set a scheduled music playback scene

If you have set a scene for automatically playing music/weather/news in the Smart Life App, under the trigger condition Music or sound will automatically play. Please open Smart Life > Scene to check the scene settings. If you no longer need the scene, you can close the scene or long press the scene card and click "Delete" to delete the scene.

3. Check whether the relevant scenes are set in the smart assistant

Please check whether the relevant scenes are set in mobile phone settings>smart assistant>scene linkage>my scenes, if not If you need the scene again, you can close the scene or long press the scene card and click "Delete" to delete the scene.

4. Check the system default notification ringtone

If the default notification ringtone is set to music, the music will be played when the phone receives notification messages, making you mistakenly think that the music plays automatically.

Confirmation method: Go to Settings > Sound/Sound and Vibration > Default notification ringtone, click to listen to the selected ringtone, and confirm whether it is the automatically played ringtone you heard.

HarmonyOS 2.0: Go to Settings > Sound and Vibration, click to listen to the selected ringtones such as incoming call ringtones, message ringtones, notification ringtones, etc. to confirm whether it is the automatically played ringtone you heard.

5. Check the application notification ringtone

If an individual application plays music when notifying messages, it may be that the application has set a separate notification ringtone.

You can enter the settings of the app to confirm whether it is the automatically played ringtone you hear. If so, it is recommended that you adjust the ringtone to silent notification. For example:

Message: Go to Message > More (three dots/four dots) > Settings > Message ringtone and check whether the ringtone is set to music.

WeChat: Go to WeChat>Me>Settings>New Message Reminder>New Message System Notification>Ringtone and check whether the ringtone is set to music.

Use your phone healthily: Enter settings, search and enter Application Management>Three dots/four dots> Display system processes, find Use your phone healthily, select notification management, check the ringtones in reminders and others Whether set to music.

You can also turn off the app’s permission to allow notifications:

(1) Set the app individually: first clear the notifications in the drop-down notification bar, and then when you encounter this problem again, Pull down the notification bar, swipe left or right slightly on the newly appeared app notification, click to enter when the gear icon appears, turn off the app's allow notification switch or select the ringtone to none.

HarmonyOS 2.0: You can directly choose to turn off notifications or set them to silent notifications in the window that pops up after clicking the gear icon.

(2) Batch setting application method: Enter the phone settings, enter the notification/notification center, click to enter batch management, turn off all switches, and then turn on the allow notification switch of the application as needed.

Warm reminder: Some models do not have all switches, so you need to manually set the notification switch of the application individually.

6. Check whether Private Space/Multi-User is turned on

If you do not receive any notification when your phone automatically plays music, it may be that you have turned on Private Space/Multi-User. When some third-party applications in Private Space/Multi-User receive a message, the message notification sound can also be heard in the Main Space.

Please switch to Private Space/Multi-User to check. The confirmation method is as follows:

Privacy Space: Enter settings, search for Private Space, and check whether a Private Space has been created (it displays Enter It indicates that it has been created, and it shows that the opening indication has not been created). If so, please enter and check.

Multi-user: Enter settings, search for multi-user/user, and check if there are other users. If so, please enter and check.

7. Restart the device

It is recommended that you try restarting your phone. Restarting the phone can close some applications that started abnormally and restore the phone to normal operation.

If your problem still cannot be solved, please back up your data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and bring your purchase receipt to the Huawei Customer Service Center for testing.