1. First, in the computer, enter the win 10 setting page, as shown in the figure below.

2. Click "Privacy" in the lower right corner to enter, as shown in the figure below.

3. Then in the opened page, find and click "Background Application", as shown in the figure below.

4. Then in the opened page, find "Netease Cloud Music" and turn on the switch, as shown in the figure below.

5. At this time, restart the cloud music and download it, as shown in the figure below.