The end of the year is approaching. Looking back on the past year, I have always adhered to the life creed of "Although Tao is too much, nothing can be done". In my work, I followed closely the pace of the leading group of the branch and successfully completed various tasks around the work priorities of the branch. With wisdom and sweat, I have embodied the spirit of dedication and selfless dedication with actions and effects. I will summarize my work in 20xx from three aspects:
First, correct thinking, face difficulties, and always maintain an efficient working state.
I always set up the idea of customer first in my work, regard the customer's affairs as my own, worry about the customer's urgency, think about the customer's thoughts, require myself to have a strong sense of professionalism and responsibility in my work, work hard, never pick and choose, avoid the heavy, treat every job wholeheartedly, complete it on time and with good quality, and always adhere to high standards, strict requirements and care for myself in my daily work. In order to accomplish all the tasks, I spare no effort in my spare time and devote all my time and opportunities to serving customers, making friends with customers, and making friends with customers. Through my unremitting efforts, I handed in a satisfactory answer sheet for myself in my 20xx years of work.
Two, combined with the actual situation, pay close attention to implementation, and strive to complete the task successfully.
In terms of working methods, I have always been diligent, that is, diligent legs, diligent hands and diligent brains, in order to win the support of customers for our business. I can be a serious and responsible person in practical work. When I was visiting relatives and friends, I accidentally learned from my sixth uncle that there would be a plot of land in our neighboring village recently. After that, we visited our customers many times through the introduction of my uncle, publicized our service advantages and product advantages, and finally persuaded our customers to plan to deposit 6.5438+0.3 million land in our bank. I know this is not the final success. When the customer got the transfer check, I offered to help.
In the process of serving customers, I put my heart and soul into my work, making the simple and boring service work colorful and truly embodying the concept of customer first. In the process of dealing with customers, I really treat them with sincerity, regard their interests as my own, understand their trends, know their thoughts and desires, and recommend tailor-made financial products for each customer. Through my unremitting efforts, we have completed the marketing deposit of 6,543.8+0.8 million, 8 wealth management gold cards, 5 credit cards, 50 e-banking contracts, and insurance sales of 6,543.8+0.5 million in the activity of "Strive for One Insurance and Two Guarantees". What makes me most gratified is that the customer has won a double prize. While meeting their own needs, they also enjoyed more meticulous and thoughtful services from CCB.
Third, study hard, keep forging ahead, and comprehensively improve their professional quality.
As a receptionist, sometimes the service is not patient enough and needs to master a lot of knowledge. In the future work, I will consciously strengthen my study, learn from theory, learn from professional knowledge and learn from my colleagues around me, further improve my theoretical level and business ability, especially my business knowledge of financial management, and comprehensively improve my comprehensive business knowledge. Overcome youth and impatience, be down-to-earth, improve the initiative of work, be not afraid of doing more things or doing small things, improve and improve yourself in bit by bit practice, never be complacent and arrogant because of a little achievement, but keep a clear head, keep pace with the times and create greater glory. At the same time, constantly improve political accomplishment, strengthen the sense of purpose of serving customers, and strive to become a more qualified CCB person.
There is a career that needs youth and ideals to pursue, and there is a pursuit that requires hard work and hard work. I hope that my financial career will always be young, magnificent and prosperous.
Summary of bank work and work plan for the next year II
Over the past year, under the leadership of the municipal branch and the guidance of the county government, our bank has been working hard. Guided by the enterprise spirit of "adhering to integrity and pursuing Excellence", our branch company continues to strictly demand itself with the standard of "customer is God", and has won the trust of the masses with excellent service ethics, excellent service concept and excellent service skills, and has been unanimously recognized by organizations at all levels.
I. Completion of various tasks and targets of the Bank in 20 16.
By the end of 65438+February this year, the balance of savings time was XX million yuan, and the balance of company deposits was XX million yuan. Compared with other banks, the growth of personal deposits is slow, mainly because of the current market depression, and the central bank cut interest rates five times in a row this year, resulting in less deposits. This year's corporate deposits have increased to a certain extent compared with last year, mainly due to the increase of financial depositors.
Asset business: Up to now, the loan balance is XX billion yuan. Among them, the balance of small loans is XX million yuan, the balance of consumer loans is XX million yuan, the balance of personal loans is XX million yuan, and the balance of small enterprises is XX million yuan.
Two. Work on 20 16
(1) The company's business will speed up restructuring, promote transformation and play a leading role in the project.
The successful marketing of urban construction, social security, finance and other projects has played a leading role in the business transformation and development of county branches. The company's business firmly grasps the three major projects and adopts a three-step marketing strategy, that is, going out, taking a certain amount of time every week to visit relevant units directly under the county, walking around more, knowing the customer situation in time, knowing the relevant projects in the county, grasping the information in time, and winning the initiative and time limit for business development; After coming in, affiliated units are often invited to visit our bank, which increases feelings, strengthens customer stickiness and consolidates our business development.
(two) the implementation of government-bank cooperation projects to promote the development of various businesses.
Using the government platform to promote the loan business of small enterprises, the county government signed the business agreements of "helping insurance loans" and "helping poor loans", with the government as the intermediary as the guarantee, and realized the loan of XX million yuan to enterprises, and the loan of poor households also increased greatly, which actively promoted the local economic development. Microfinance will focus on cooperation with the government, continue to promote re-employment and discount loans to help the poor and enrich the people, expand the scale of re-employment loans, strengthen communication with the Human Resources and Social Security Bureau, make full use of deposits, make use of poverty alleviation loans, strengthen cooperation with rural governments, promote the development of traditional microfinance business, and open up new ways and channels for microfinance.
(3) Accelerate the development of credit cards and increase market share.
Relying on full refueling and credit card activities, we will actively promote the development of official cards and trade union cards, increase the promotion of small platinum cards, and make use of full refueling and credit card reduction activities to strive to set off a craze for small platinum cards and credit cards in postal savings banks in county-level units.
Three. 20 17 year work plan
1, 20 17 is coming, which will usher in a golden season for the development of gold business. Increase marketing efforts, give full play to the enthusiasm of all employees, and strive to achieve 75% of the annual plan through saving in the first quarter.
2. Improve service quality and establish a good social image. Our excellent service enjoys a good reputation in Guangzong County. On the basis of adhering to the image of high-quality service, further improving the service quality and constantly enhancing the positive influence of the Bank will certainly promote the steady development of our business.
3. Increase the promotion activities of wealth management and insurance business. Screen powerful customers, do a good job in customer maintenance, and actively recommend our wealth management business. Do a good job in the marketing of financial managers, increase the training of financial managers, improve business knowledge, and strive for greater breakthroughs in financial management and insurance business throughout the year.
4. Focus on the development of credit card business. We will take credit card business as the key work of 17 personal fund business, focusing on the development of official cards to promote the overall development of credit card business. Our goal is to issue XX cards throughout the year and strive to achieve XX cards.
5. Actively market the payroll and collection business, promote the development of personal payment business with payroll and collection business, focus on the marketing of corporate payroll business, focus on small business loan households, expand the scope of payroll business, actively carry out the marketing activities of large and medium-sized enterprises in our county, and strive to break through XX households. Increase the marketing of heating, electricity and water charges, and strive to fully collect heating and water charges and collect most of the electricity charges.
6. The development of microfinance is mainly based on XXX industry, tapping its potential, expanding its market share, and making loans in this industry become the main force to promote the rapid development of microfinance business. Increase the development of loans to aquaculture, commercial service industry, wood processing industry and crop processing industry, expand the sources of loans, realize the multi-industry development of microfinance, and resolve the industry risks brought by a single industry.
7. Actively use various platforms to develop business, strengthen cooperation with the Human Resources and Social Security Bureau, ensure the steady growth of re-employment loans, actively cooperate with tobacco, agriculture, urban construction, industry and commerce departments, promote the establishment and development of tobacco loans, breeding loans and housing loans, enhance the influence of small loans of the Bank among individual entrepreneurs, and expand market share.
Under the correct leadership of the municipal branch and the guidance and support of the county government, our branch will continue to implement various development policies, intensify market development, improve the quality of employees, strengthen risk management, improve the economic benefits of enterprises, and strive to push XX to a new level. 1. Model essay on annual work summary report of banks (two articles) 2. Model essay on the summary of the school-run annual work (three articles) 3. Model essay on teacher party member's annual work summary (three articles) 4. Model essay on personal annual work summary report of banks (four articles) 5. Model essay on sales staff's work plan for 2022 (three articles) 6. Model essay on personal evaluation of teachers and staff (three articles) 7. Annual work summary report of finance department of construction company (five articles) 8. Annual work summary of the company's finance department (three articles) 9. Personal annual work plan of medical staff (three articles) 10. Personal annual work plan for nurses (three articles);