12345 government service convenience hotline (hereinafter referred to as 12345 hotline) refers to the public service platform established by local municipal people's governments, which consists of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service. Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.

20 16 12 the national standard of the government hotline service specification, which was drafted by Jinan hotline in Shandong province for three years, passed the examination and approval of the national standards Committee and was officially released to the whole country. 12345 hotline officially rose to the national standard.

202 1 1 6, the State Council general office issued guidance on further optimizing the local government service hotline. In order to further optimize the local government service hotline and improve the government's service level for enterprises, on 202 1 June1day, the Beijing 12345 minors protection hotline was officially opened, Shanghai/kloc. On April 23rd, General Office of the State Council issued an opinion on promoting the efficient linkage between 12345 government service convenience hotline and1/kloc-0 alarm service desk.