The first pure electric MINI/ compact car is SAIC-GM-Wuling Hong Guang MINI EV, zero sports car T03 and Great Wall Motor Euler White Cat; The pure electric compact car is SAIC Roewe Ei5 passenger car; Pure electric medium and large car is Tucki P7; The plug-in hybrid car is BMW Brilliance 5 Series PHEV；; ; Pure electric small SUV is SAIC passenger car MGEZS; Pure electric compact SUVs are FAW-Volkswagen ID.4 CROZZ and SAIC- Volkswagen ID.4x Pure electric medium and large SUVs are Tesla Model Y and Weilai Automobile ES6；; Plug-in hybrid SUVs are SAIC Volkswagen Tiguan L, Li Liyi and BYD Tang DM.
It is understood that the continuous improvement of quality and the decline of complaint rate are important reasons for the improvement of satisfaction index of new energy vehicles this year. In 202 1 year, the perceived quality of new energy vehicles in China was 80.2 points, up by 1.4 points year-on-year. Perceived quality of pure electric vehicles improved by 1.5 points, and plug-in hybrid vehicles improved by 0.2 points. 100 the number of failures of new and new energy vehicles has dropped significantly, and the complaint rate of related problems has also dropped significantly, especially the battery and charging problems. In 20021year, the complaint rate of pure electric vehicles decreased by 4 percentage points year-on-year, and that of plug-in hybrid vehicles decreased by 7 percentage points year-on-year. With the improvement of product quality and the reduction of cost, the perceived value of new energy vehicles is constantly improving. The evaluation data show that the cost performance of new energy vehicles has a certain competitive advantage over fuel vehicles.
The overall improvement of product quality is the main reason for the improvement of perceived quality of new energy vehicles. The evaluation data show that the performance design satisfaction level of pure electric vehicles and plug-in hybrid electric vehicles is higher than that of fuel vehicles. In 20021year, the performance design satisfaction of new energy vehicles in China was 78 points, 0.4 points higher than that of fuel vehicles. Compared with fuel vehicles, new energy vehicles have obvious advantages in power transmission, audio entertainment and navigation.
China's satisfaction with the quality and reliability of new energy vehicles has improved significantly, approaching the level of fuel vehicles. In 20021year, the quality reliability satisfaction of new energy vehicles in China was 79.8 points, which was 0. 1 point lower than that of fuel vehicles and 0.1point higher than that of the same period last year. Users of pure electric vehicles are most satisfied with the reliability of batteries and charging. Users of plug-in hybrid electric vehicles are most satisfied with the reliability of air conditioning, motor, battery and charging.
The number of failures of China 100 new energy vehicles has dropped significantly, and the decline of pure electric vehicles is even greater. In 2002 1 year, the number of failures of 100 new energy vehicles was 93 times, which was1time lower than that of fuel vehicles and 8 times lower than that of the same period last year. The failure times of 100 new cars of pure electric vehicles were 86 times, down 16 times year-on-year. Among them, battery and charging problems decreased by 8 times year-on-year, and body appearance failures decreased by 5 times year-on-year. The number of failures of 100 new plug-in hybrid vehicles was 90, down 6 times year-on-year. Among them, the engine dropped 5 times year-on-year, and the driving steering brake dropped 3 times.
Compared with fuel vehicles, the service advantages of new energy vehicles in China are obvious, among which the brand service performance of the new forces of making cars is more prominent. 202 1, the after-sales service satisfaction of new energy vehicles is 76 points, which is higher than that of fuel vehicles 1 minute. Among them, the new energy brand scored 76 points for after-sales service, and the new energy traditional service brand scored 75 points. New energy vehicles have obvious advantages over fuel vehicles in terms of service charges, maintenance service quality, service facilities and environment. In 2002 1 year, the sales and service satisfaction of new energy vehicles was 78 points, which was higher than that of fuel vehicles1minute. Among them, the brand sales service of the new force of car-making scored 79 points, and all aspects of services have advantages, and the biggest advantage is online service. Relying on internet thinking and digital operation means, the new force of car-making runs through the whole cycle of pre-sale, mid-sale and after-sale, constantly improving service capabilities and providing customers with the ultimate service experience.
CACSI related people believe that the competition in the stock market in the future will only be more intense and cruel than in the past. If automobile manufacturers want to win in the competition, they must pay more attention to the needs of users, continuously improve the quality and further reduce the complaint rate. The evaluation data show that the main faults and problems complained by users of pure electric vehicles are heavy odor inside the vehicle, abnormal attenuation of cruising range, loud tire noise and wind noise. The main faults and problems complained by users of plug-in hybrid cars are the bad smell inside the car, the loud tire noise and the loose steering wheel. In addition, the failure rate of audio entertainment navigation system of new energy vehicles has a continuous upward trend. The number of audio, entertainment and navigation system failures of pure electric vehicles and plug-in hybrid electric vehicles reached 10 and 12 respectively, which increased by 1 and 4 times respectively.
It is also known that since 20 15, china association for quality has organized the evaluation of new energy automobile industry in China for seven consecutive years, and regularly released the evaluation results to the society every year. The main categories of 202 1 new energy CACSI evaluation include plug-in hybrid cars, plug-in hybrid SUVs, pure electric cars and pure electric SUVs. The evaluation targets are 34 brand models with large sales volume in 20021year, involving 7 automobile manufacturers in China1year. The survey covers 52 key cities in five major market regions: East, South, West, North and China. The investigation time is from May 202 1 day to August 30. The survey methods are face-to-face interviews and online surveys, including fixed-point interception face-to-face interviews, telephone appointment face-to-face interviews and online interviews. A total of 3,947 valid samples were collected. * * * 3947 valid samples were collected. The evaluation index system is constructed from five dimensions: overall satisfaction evaluation, quality reliability evaluation, performance design evaluation, after-sales service and sales service evaluation. This survey was organized and implemented by China Excellence Evaluation Technology (Beijing) Co., Ltd. ..
CACSI adopts the advanced global unified standard evaluation model, and the evaluation results are stable and statistically significant, which has important guiding significance for users to buy cars, production enterprises to improve quality and enhance market competitiveness.