1. Inquiry through Alipay: After logging into Alipay account, click the "My" option and select "My Express" from the drop-down menu. After entering the page, you can view the records sent by ZTO Express before.
2. Use Zhongtong official website or mobile phone application to inquire: Prepare relevant materials, such as mailing date, sender's name, recipient's name and address, etc. Then visit the official website of ZTO Express or download its mobile phone application. The home page or application interface will have a function button named "Query" or "Tracking". Enter relevant information, such as the sender's mobile phone number, waybill number, delivery date, etc., click the query button and wait for the results to be displayed.