1, log in to the airline official website.
When you buy a ticket, the airline will send the order information to your email or mobile phone. You can log on to the airline official website and click on the related options such as "My Order" or "Order Inquiry" to view your order information.
2. Use the airline ticket agency website.
If you bought the ticket through the ticket agent website, you can also check your order information through the website. After logging into the agent website account, you can find your ticket order information in the "Order Management" or "My Order" options.
Step 3 contact customer service
If you can't find your own order information on the airline official website or the agency website, you can contact the airline customer service staff or the agency website for help. Provide information such as order number or email or mobile phone number used when purchasing, and the customer service staff will provide you with relevant order information.
Matters needing attention
1. Consumers should improve their awareness of prevention. They should buy air tickets through regular channels, go to regular ticket outlets or call the airline booking hotline. Don't believe the lie of booking a low discount ticket, lest you be cheated.
2. If you need to buy tickets online, you should pay attention to the qualifications of the other party and choose the airline official website or some well-known large-scale booking websites in China. Don't be confused by the contact number that looks like a special customer service number starting with 400.
3, booking tickets through the network, generally pay a deposit first, and it is not easy to pay the full amount. When ordering air tickets online, consumers should carefully check the e-tickets and check with the ticketing outlets. Before payment, you must log on to the e-ticket service website or directly call the civil aviation service hotline, or directly call the airline to inquire about the booking details, flight number and seat number, and then make payment after confirming that the booking information is correct.