2. First of all, there is a professional public opinion monitoring system for technical support. With this step, we can do the following further work.
3. Secondly, the greater advantage of cooperation with professional companies lies in the support of professional technicians and the uninterrupted guidance and support of public opinion public relations experts, which can not only improve the efficiency and safety of public opinion processing, but also improve the quality of the company's public relations department. Through a certain period of docking and support, we can effectively improve the business ability of the public relations department, solve some minor grievances that can be handled without disturbing others.
Enhance public opinion early warning awareness:
First, objectively understand the network public opinion and understand the early warning function of public opinion. We should realize that the network is not only an amplifier of social crisis, but also a pressure reducing valve of social emotions. You don't have to overreact to online public opinion as a scourge, but you can't ignore the potential negative public opinion information and lead to public opinion crisis. Therefore, the government should recognize the role of public opinion early warning, and use some public opinion monitoring tools, such as the public opinion monitoring system of the multi-Rui passenger public opinion data analysis station system, to improve the public opinion early warning ability, and strive to find and deal with negative public opinion information early, so as to nip in the bud;
Second, the guiding ideology has changed from "blocking" to "sparse". At present, the probability of unexpected events is very high, and the channels of information dissemination are very wide. Taking blocking news as the basic method to deal with the crisis can easily push the crisis to a worse situation. Only when such incidents are regarded as normal and neutral events and the crisis is regarded as a part of the normal functions of the government can we be more conducive to dealing with online public opinion. The fifth is to improve the ability to correctly guide public opinion. Through study, investigation and training, we will constantly improve the ability of cadres to communicate with the masses through the internet, scientifically grasp the direction of public opinion, correctly guide social hotspots, and effectively resolve social contradictions.