"Six Strengthening" and "Two Perfections", that is, strengthening and perfecting the social management pattern, strengthening the construction of social management system, strengthening the management and service of grassroots society, strengthening the service management of floating population and special population, strengthening the service management of non-public economic organizations and social organizations, and strengthening the construction of public security system; Improve the mechanism of safeguarding the rights and interests of the masses led by the party and the government, improve the management of information network services, and create a good social environment. The Proposal of the Central Committee on Formulating the Twelfth Five-Year Plan for National Economic and Social Development, which was deliberated and adopted by the Fifth Plenary Session of the Seventeenth Central Committee of the Communist Party of China, emphasized the need to strengthen and innovate social management, and put forward the requirement of "improving the social management pattern of party committee leadership, government responsibility, social coordination and public participation". General Secretary Hu Jintao emphasized at the seminar on social management innovation for leading cadres at provincial and ministerial levels that it is necessary to stimulate social vitality to the maximum, increase harmonious factors to the maximum, and minimize disharmonious factors. Taking solving outstanding problems that affect social harmony and stability as a breakthrough, we should strengthen and innovate social management, improve the scientific level of social management, and ensure that society is full of vitality, harmony and stability. This is a strategic decision made by our Party from the overall situation of developing Socialism with Chinese characteristics's great cause and scientifically analyzing the new situation and new tasks facing China's economic and social development. I. Clarifying the great significance of strengthening and innovating social management in the new period For China, which is in a period of strategic opportunities and prominent contradictions, only by effectively strengthening and improving social management can the society be orderly and harmonious and the people live and work in peace and contentment. Only in this social environment will the whole society gather strong forces to achieve the goals and tasks of economic and social development during the Twelfth Five-Year Plan period and seize the opportunity to achieve greater development. The CPC Central Committee attaches importance to and strengthens the policy orientation of social management, which is the gospel of the people, the new task of party member cadres at all levels, and an important guarantee for the country to achieve new leap-forward development. 1. Strengthening and innovating social management is the need to adapt to the new situation and situation of China's economic and social development. Since the reform and opening up, China's economy has grown at an average annual rate of nearly 10%, which has become a miracle in the history of world economic development. It took China more than 30 years to complete the road that the western developed countries have traveled for hundreds of years. Major changes in human society, such as industrialization, informationization, urbanization, marketization and internationalization, have been carried out simultaneously in a short time in China. In China, many social contradictions and social problems that have gradually emerged in developed countries in different periods are relatively concentrated in a short time. Some problems are still quite acute, some will exist for a long time, and some may break out in a short time. With the acceleration of socialist modernization, especially with the profound changes in economic system, social structure, interest pattern and ideological concepts, new situations and new problems are constantly emerging, and China's social management has faced and will face new topics and challenges for a long time. China's economic and social development presents new stage characteristics, which determines that we must properly handle various social problems, deal with various social risks and promote sustained and healthy economic and social development by strengthening and innovating social management. 2. Strengthening and innovating social management is the need to thoroughly implement Scientific Outlook on Development. Scientific Outlook on Development is an important strategic thought that must be adhered to and implemented for a long time in developing Socialism with Chinese characteristics. The first essence of Scientific Outlook on Development is development, the core is people-oriented, the basic requirement is comprehensive, coordinated and sustainable, and the fundamental method is overall consideration. Social management is an activity to maintain normal social order, promote the construction of a harmonious society and create an environment for economic and social development. The inherent requirement of Scientific Outlook on Development is to do a good job in social management. Only by strengthening social management can scientific development be promoted. Judging from the reality, the overall situation of China's economic and social development is good at present, but the situation of "one leg is long and one leg is short" in economic and social development has not fundamentally changed. The development of urban and rural areas and regions is not harmonious, and the conflicts of interests between various social classes and groups tend to be obvious. Criminal crimes and public security cases remain high throughout the country, and mass incidents are prone to occur frequently. The social management system is not perfect, the mechanism is not perfect, and there are many gaps and weak links in grass-roots social management. The idea of urban and rural community governance is not clear enough, the relationship between social organizations, grassroots autonomy and administration is not smooth, and social services need to be strengthened. Only by adhering to people-oriented, making overall plans, strengthening and innovating social management, coordinating the interests of all social strata, groups and members, strengthening the service and management of floating population, and promoting the healthy development of various social organizations and grassroots communities can we promote comprehensive, coordinated and sustainable economic and social development. 3. Strengthening and innovating social management is the need to develop the cause of Socialism with Chinese characteristics. Since the 16th National Congress of the Communist Party of China, the overall layout of Socialism with Chinese characteristics's undertakings has expanded to economic construction, political construction, cultural construction, social construction, ecological construction and party building. This requires us to. While promoting economic development, we should pay more attention to social construction, focus on safeguarding and improving people's livelihood, promote social system reform, expand public services, promote social fairness and justice, and promote the construction of a harmonious society. Social construction includes developing education, medical and health services, expanding employment, adjusting income distribution, improving social security system and improving social management level. Social construction and social management are important aspects of Socialism with Chinese characteristics's career. However, for various reasons, people's understanding and familiarity with social management is far less than our understanding and familiarity with economic management. It is very important to correctly understand and handle contradictions among the people under the new situation. The Fifth Plenary Session of the Seventeenth Central Committee of the Communist Party of China adopted the Proposal of the Central Committee on Formulating the Twelfth Five-Year Plan for National Economic and Social Development, which also particularly emphasized the need to "strengthen and innovate social management, correctly handle contradictions among the people, and earnestly safeguard social harmony and stability". This is a major decision-making arrangement made by the CPC Central Committee to comprehensively examine the new situation and new tasks of China's economic and social development. This requires in-depth analysis of social contradictions under the new situation in China, study and grasp the laws and characteristics of social management, improve the social system and mechanism suitable for China's national conditions, and improve the ability and level of social management. 4. Strengthening and innovating social management is the need to realize the goal of building a well-off society in an all-round way. The 16th National Congress of the Communist Party of China put forward the goal of building a well-off society in an all-round way. The 17th National Congress of the Communist Party of China has enriched the connotation of a well-off society in an all-round way, emphasizing the need to strengthen development coordination, expand socialist democracy, strengthen cultural construction, accelerate the development of social undertakings and build ecological civilization. The innovation of social management mode has a great impetus to the overall construction of a well-off society. Generally speaking, China's current social management has not completely got rid of the social management mode under the traditional planned economy system. Ideologically, it emphasizes economic construction and ignores social management; On the subject of management, it emphasizes the role of the government and ignores diversified participation; In management methods, more attention is paid to regulation rather than consultation and coordination; In the management link, pay attention to post-event disposal and ignore source management; In terms of management means, administrative means are emphasized, while legal norms and moral self-discipline are ignored. These are incompatible with the overall requirements of building a well-off society in an all-round way in China. It is urgent to build a social management model with China characteristics that is compatible with the development of socialist market economy and the construction of a harmonious socialist society. Facing the new situation and situation of China's economic and social development, it is necessary to deeply study the basic theory and existing problems of social management, base on China's national conditions and learn from all the beneficial social management experiences in the world, and put forward ideas and countermeasures to strengthen and innovate China's social management, so as to provide reference for the party and the government to improve the social system, formulate social policies and promote social management. Second, strengthening and innovating social management should focus on solving five basic problems. Strengthening and innovating social management is a major task facing our party in the new historical period, which concerns the vital interests of the people, the overall situation of reform, development and stability, and the long-term stability of the country. General Secretary Hu Jintao emphasized that, in the final analysis, social management is the management and service for people. Therefore, in accordance with the requirements of the 17th National Congress of the Communist Party of China, "pay attention to humanistic care and psychological counseling, and correctly handle interpersonal relationships", combine social reality, adhere to people-oriented and emotion-oriented, and explore new ways to strengthen and innovate social management by solving several outstanding problems in current mass emotions and social emotions. First, solve the problem of "sense of distance" and integrate cadres into the masses. Mao Zedong once pointed out: "To do mass work, we must be close to the masses and face the masses." However, at present, some cadres in party member are afraid, not good at it, or even unwilling or unwilling to deal with the masses. The time and space distance between the party and the masses, cadres and the masses is getting bigger and bigger, and the psychological distance is getting farther and farther. Some people say, "In the fifties and sixties, we ate and lived together, and our feet felt;" On the radio in the 1970s and 1980s, you could hear voices. In the 1990 s, you can see smoke by car; Now I can only see shadows on TV. "This distance is not caused by the masses, but by some party member cadres sitting in government offices, tired of meeting the sea in the mountains, and busy seeing them off. In the hearts of the masses, some cadres are above and out of reach; And "the masses" has become a concept that some cadres only see in the window, read in their speeches and mentioned in their reports. The most direct and effective way for party member cadres to close the distance with the masses and eliminate the "gap" is to sink down, go into the grassroots and the community, face to face with the masses, hand in hand and heart to heart. The second is to solve the problem of "human touch" and send the true feelings to the hearts of the masses. In the final analysis, social management is the management and service of people, and mass work is essentially the work of being a man. We should put the word "emotion" in an important position, move people with emotion and humanize people with emotion. We must attach importance to "social emotion" and make it a "lubricant" to reconcile social relations. Avoid becoming a "catalyst" that intensifies social contradictions. Yuzhong District of Chongqing has innovatively implemented the "Life Care" system engineering. Every member of the public will get a "gift package" at eight important points in life, such as birth, school, marriage and childbirth, pension, festivals, difficulties in life, serious illness and death, and come to visit and express condolences. On the one hand, sending blessings when the masses are happy, giving comfort when the masses are sad, and giving help and encouragement when the masses encounter difficulties can make the masses feel the warmth of "one region is a big family"; On the other hand, the object of care has expanded from special groups such as the needy to the whole people, from preferential treatment to universal benefit, so that everyone can feel the all-round and whole-process care of the party Committee and government; At the same time, the content of care has expanded from helping the poor to caring for human feelings, from material assistance to emotional blending, with more sincere feelings and less procedural and formulaic indifference. The third is to solve the problem of "trust" and deliver the promise to the masses. Judging from the influential mass incidents in Weng 'an, Guizhou, Shishou, Hubei and Dingzhou, Hebei. In recent years, we have found a phenomenon: the masses would rather believe online rumors, text messages and even rumors than listen to the true explanation of the party Committee and government, which makes small problems become big contradictions and individual incidents become public events, obviously showing distrust of the local party Committee and government. The root of this phenomenon is that in some places, the policies of party committees and governments to do practical things for the people often become "empty documents", the promises to solve problems for the people are often just "empty checks", and the service for the people only stays at "meetings". Over time, the people lost trust in our government and cadres. The key to winning the trust of the people is that everything promised to the masses must be echoed and implemented; The promises made should be "fulfilled" one by one, and the reasonable demands of the masses should not be "frustrated" and they are eagerly looking forward to "postponement". In view of the specific problems raised by the masses, we must persist in on-the-spot inspection and on-the-spot research and solution, strive to achieve one thing, one thing is satisfactory, and one thing wins the support of the masses, so as not to let the problems left over by history continue to be left behind, and strive to gradually solve old and thorny problems without leaving "sequelae" for new practical problems. At the same time, for the matters reflected by the masses, a two-way supervision mechanism of "three-day feedback, ten-day completion" and "organization supervision+mass supervision" will be established. Through telephone, community propaganda, mass meetings and other forms, "the masses are not satisfied, and the matters will not be cancelled", so as not to let the party and government break their promises, cadres neglect their duties and the masses be disappointed. The fourth is to solve the problem of "equalization" of public services and send them to the masses. Some people say: "Now a few rich people have become rich, a few poor people have been taken care of by the government, and most people have been forgotten." For the government's public services, many people think that they have not fallen on themselves, and they feel vague and misty. To this end, we should put ourselves in the shoes, observe and care about the nuances of people's lives, send services to the people and their doorsteps, and let the people feel and enjoy the ubiquitous and accessible public services. In recent years, many places have devoted themselves to building "10 minute convenience service circle" in communities, so that ordinary people can enjoy convenient and efficient public services within a walking distance of 10 minute. The fifth is to solve the problem of "participation" of the masses and let development enrich the wisdom of the masses. Some people report that "the more tall buildings are built, the more I can't live;" More and more expressways are being built, but I don't need them; Things will get better and better tomorrow, but I can't rely on it. " On the one hand, cadres hope to do more practical things for the masses and seek better development; On the other hand, the Party committee and government have the problem of "shaving their heads and carrying loads" when grasping work and projects. They work hard, but the masses don't buy it. Mao Zedong said: "To connect with the masses, we must follow the needs and voluntariness of the masses." How to make the work of the party and the government widely recognized by the people to a greater extent? Practice has proved that we must rely on and mobilize the masses to make them feel that we are involved in development and realize the "two-way interaction" between the party and the masses. For example, in some places, social stability risk assessment should be carried out before the renovation of dangerous houses, and the demolition will begin only after the mass support rate reaches over 90%; Before implementing projects such as community environmental improvement, community greening, and broken roads, it is necessary to carry out publicity and solicit opinions from the masses extensively, so that ordinary people can feel that their ideas are respected, their suggestions are adopted, they can also see changes and enjoy happiness, and form a strong synergy for building a beautiful home with the participation of * * *. Three. Strengthening and Innovating Social Management To strengthen and innovate social management and establish a scientific concept of social management, we must use the dialectical thinking of Marxist philosophy, correctly handle all aspects of relations, dialectically handle the "growing pains" faced by social development, properly solve the increasingly diverse and reasonable demands of the broad masses, and constantly create a new situation of harmonious social development. First, correctly handle the relationship between major contradictions and minor contradictions, and overcome the bias of "grasping the eyebrows and beards". Over the past 30 years of reform and opening up, China has achieved rapid economic and social development and made great achievements. However, problems such as unfair social distribution, widening income gap, and corruption of rights have followed, and contradictions in education, medical care, housing, employment, land acquisition and demolition have become factors affecting social harmony and stability. On the surface, social contradictions have many contacts, low ignition point, great difficulty in handling and complex interest disputes, which involve many fields of social development. In the face of these contradictions and problems, we should not "grasp the eyebrows and beards", but should grasp the main aspects of the main contradictions and contradictions, and use the solution of the main contradictions to drive the solution of other contradictions. The principal contradictions in different regions, different groups of people and even different periods in the same region are different. We should proceed from reality, carefully analyze and study, and carefully screen. The second is to correctly handle the relationship between people and things and overcome the prejudice of "seeing things but not people". Man is the main body of social development, and development is not a purely objective development, but a social development directly related to man's development and the realization of his value. Therefore, the "essence" of social management is "people" rather than "things", and management should be organized according to people's needs. We should correctly handle the relationship between management and service, combine management with service, earnestly implement the party's fundamental purpose of serving the people wholeheartedly, and truly serve the people and manage society. Social management needs innovation, but it needs to be "creative". Only by caring for the masses and always adhering to the firm belief that the interests of the people are above everything else can we really communicate with the masses, really listen to their voices, and effectively solve the most direct and realistic interests that the masses are most concerned about. Only by starting from the "heart", innovating with the "heart", making fewer decisions for the people and letting more people make decisions, managing less and serving more, can we truly practice the purpose of "serving the people wholeheartedly". Only by insisting on putting people's interests first, people's expectations first, and people's satisfaction as the starting point and the end result, can the people feel that their rights and interests are protected and their mood is more comfortable, and the "interactive realm" of communication between superiors and subordinates can be realized. This is the real state of social management. The third is to correctly handle the relationship between the key points and the overall situation, and overcome the bias of "treating the headache and treating the foot pain". Deng Xiaoping warned us: "We should respect the overall situation. Some things are feasible from a local perspective, but not from a global perspective. Some things are not feasible from a local perspective, but feasible from a global perspective. In the final analysis, we still have to take care of the overall situation. " Social development is a process of mutual support and coordinated development among economic, political, cultural, social and human development factors. There are many social problems and people's needs vary widely. Doing a good job in social management is not only a task, but also an art ... Therefore, doing a good job in social management can't be promoted in an all-round way, and it can't be "a stopgap." We must comprehensively promote all work, concentrate on solving the bottleneck problems that restrict development, and dialectically handle the relationship between key points and the overall situation. At present, the focus of social management is to establish a new management model of source governance, dynamic management and fine implementation. Establish the concept of prevention first, emergency second and top-level design, and establish a scientific and effective interest coordination mechanism, appeal expression mechanism and rights protection mechanism. Co-ordinate the interests of all parties, shift the focus of work from palliative to permanent cure, and engage in post-emergency to source management, so as to make social contradictions and social conflicts less generated, less transformed and less intensified as far as possible, and continuously enhance the predictability, initiative and effectiveness of social management. Restrict the pace of social harmonious development with the benign operation of social mechanism, and make the whole society form a good situation of harmonious life. Fourth, correctly handle the current and long-term relationship and overcome the bias of "quick success and instant benefit". Social management is a systematic project, which needs to study the input-output performance, strengthen the system design on the basis of accumulating experience in peacetime, and handle the relationship between short-term policies and long-term mechanisms. Based on the current situation and focusing on the long-term, it is an important principle to promote social management and create a new situation of economic and social development. This is determined by the urgency, arduousness and long-term nature of social management. China's social management is a pioneering work that cannot be used for reference, with more clues, wider coverage, higher requirements and heavier tasks. We should not only base ourselves on the current situation, step up planning and implementation, but also push forward all the work according to the established deployment. We should also focus on the long term, make full preparations for sustained struggle, and grasp the dialectical relationship between the present and the long term. At the same time, social management should pay attention to eight aspects of concept and policy innovation. 1, emancipate the mind, straighten the position, and firmly establish the consciousness of democracy and people's livelihood. 2. Give full play to political advantages. The party's mass work should go deep into all fields of society, social groups and social organizations. 3. Reasonably set up government functions and powers. Focus on solving the problems of "absence", "offside" and overlapping authority. 4. Efforts should be made to integrate into the track of the rule of law, and laws and regulations on social management should be taken as the focus of law popularization during the Twelfth Five-Year Plan period. 5. Actively promote social autonomy. Give better play to the role of social organizations in self-service, self-education, self-management, self-supervision, self-development and expression of demands, safeguarding rights and interests, orderly participation, social consultation and resolving contradictions. 6. Solve social problems in time. Social problems that are strongly reflected by the masses should be responded to in time and effective measures should be taken to solve them. We should also have a convincing explanation for the masses and gain an understanding of what is difficult to solve at the moment. 7. Elaborate social policies. It is necessary to conduct a comprehensive and systematic analysis of various conflicts of interest that are strongly reflected by the people at present, find out the problems and find out the main factors that restrict the solution of the problems. In the process of policy formulation, fully listen to the opinions of relevant interest groups, strengthen the prediction of the consequences of policy implementation, and formulate countermeasures. 8. Effectively guide public opinion. The government and mainstream media must protect the people's right to know in time, enhance their credibility, and clarify rumors involving people's livelihood and civil rights through authoritative media and various modern means of communication as soon as possible. In short, strengthening and innovating social management involves the vital interests of the broad masses of the people. We must always adhere to the people-oriented, governing for the people, earnestly implement the fundamental purpose of serving the people wholeheartedly, constantly realize, safeguard and develop the fundamental interests of the overwhelming majority of the people, take people's satisfaction and dissatisfaction as the starting point and foothold of strengthening and innovating social management, and strive to solve the most direct and realistic interests that the people are most concerned about. To innovate social management, we should realize a new multi-governance model with government as the main body, unit management as the main carrier, administrative means as the main means and control as the main purpose, and turn to the benign interaction between government administration and social self-discipline, residents' self-management, the organic combination of community management and unit management, the comprehensive application of various means, the integration of management and service, the unity of order and dynamics, and the sharing of * *, so as to unify social management with the development of socialist market economy.