1. On the home page, click on the upper right corner to log in.
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2. Click Forgot Password on the login page.
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3. Enter the mobile phone number or email address used when registering, and then click OK.
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4. Confirm the mobile phone number, and then click Next. If the mobile phone number doesn't work, click on the online complaint.
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5. After entering, click Get Verification Code, enter SMS Verification Code, and click OK.
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6. Enter a new password to reset the password, and then click Finish to log in with the new password.
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7. You can also retrieve your password by filling in the complaint information online.
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