Business process outsourcing (BPO) refers to handing over some or all non-core processes in our business process to another party for operation.
Information technology outsourcing (ITO) refers to an enterprise focusing on its core business and outsourcing all or part of its IT systems to a professional information technology service company.
Knowledge process outsourcing (KPO) is a business built around the demand for business knowledge. It refers to the instant and comprehensive analysis and research of the obtained information through extensive use of global databases and information resources of regulatory agencies, and finally presents the report to customers as a reference for decision-making.
Extended data:
The development of business process outsourcing;
Business process outsourcing is an opportunity for software enterprises in developing countries to develop. It not only brings growth space for software enterprises, but also promotes the engineering and planning of software enterprises, thus rapidly improving the competitiveness of enterprises and even industries. BPO market has huge growth space and is an attractive cake.
According to the statistics of Gartner, a market research company, since 1999, the annual growth rate of the global BPO market has averaged 23%, making IT the fastest growing business in IT outsourcing. In 2004, the total revenue of the global BPO service market reached 300 billion US dollars. According to IDC report, by 2008, BPO market will grow to 682.5 billion US dollars, with a compound annual growth rate of 1 1%.
In the United States and Europe, if you outsource some work, you can save 60% to 70% of the cost without affecting the quality. Provide BPO services in the fields of finance, insurance, health care, finance, human resources, mortgage loans, credit cards, asset management, customer service, sales and marketing. Most software enterprises in China get the first pot of gold through system integration.
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