10086 China mobile hotline number is a fully upgraded version of the original customer service numbers 1860 and 186 1, which has been used since June, 2006. 10086 automatic voice system provides customers with some business inquiry, handling and hot business consulting services;
If customers need to communicate, they can also call 10086 and press 0 to transfer to the manual service desk. 10086 SMS business hall, customers only need to send the corresponding content to 10086 to handle or unsubscribe from a certain business.
10086 mobile customer service hotline provides users with professional services such as business consultation, business acceptance, complaints and suggestions on mobile communication 24 hours a day through manual, automatic voice, short message, fax and email. China Mobile's mobile phone customers are free to call 10086 in China (the long-distance charges generated by the call are charged according to the facts), and answering 10086 calls is free.
Extended data
In order to solve all kinds of problems and difficulties encountered by customers in the process of using mobile phones, China Mobile Company has set up a customer service hotline 10086 all over the country. Customers can call 10086 at any time to consult and handle various businesses, master their own telephone charges and learn about China Mobile.
Give comments and suggestions to China Mobile Company, and also complain about the quality of mobile phone calls and the service attitude of sales staff. The customer service center will verify and solve problems for customers in time.
Among them, the phone bill inquiry service is only open to local China mobile customers, and foreign customers should call the local customer service center for phone bill inquiry. 10086 customer service hotline provides you with 24-hour all-weather service.
The original two customer service numbers of China Mobile were 1998, 1860 and 186 1. From June 2006 18, these two customer service numbers officially "retired". China Mobile officially announced that the original customer service numbers 1860 and 186 1 were upgraded to 10086, and all functions were merged into the new number 10086. The menu and voice of the number 10086 are basically the same as the original number 1860.
China Mobile also claims that after the number upgrade, local calls and calls to 10086 will still be free, while users roaming abroad can get free services by calling this number. ?
If you need services related to China Mobile Service abroad, customers can call China Mobile International Roaming Service Hotline. Call the hotline with China Mobile and enjoy free service. When customers use other communication methods to dial, because China Mobile can't record the phone bill and can't provide free service, customers will pay the communication fee normally.
Please call 10086 for the domestic customer service hotline. (Note: International roaming service hotline, which only uses China mobile number to make free calls when roaming internationally, in Hong Kong, Macao and Taiwan. If you make a call in Chinese mainland, you will be charged according to the normal call. ) There are many uncovered areas in 4G, so you can call 10086 to complain.
References:
Baidu encyclopedia 10086