Yu Ying

College teachers who fall in love with tour groups

Yu Ying, who grew up in the beautiful Inner Mongolia prairie, was fascinated by the mystery, magic and charm of nature since childhood. Now she is a teacher majoring in tourism management in hubei industrial polytechnic.

"I like the tour guide industry, because I can accompany tourists to appreciate the different beauty of China. After I really became a tour guide, I became more and more satisfied with my choice. " When Yu Ying communicates with people, he always has a smile on his face. Lively, she has the unique enthusiasm and tension of Inner Mongolia people.

Speaking of his own experience, Yu Ying said that a very shameful thing happened on 20 10. It was her second year as a part-time tour guide. As an escort, Yu Ying went to Chongqing. Because she didn't read the reception plan carefully, she naturally told the escort station to send them to the station where they got off before arriving in Chongqing. While waiting for a chat in the square in front of the station, tourists inadvertently found that the station name displayed on their train tickets did not match the actual situation, and the departure time was less than an hour! Yu Ying had to ask the accompanying driver and host to turn around and pick them up. At the same time, he leads tourists to drag running all the way with big bags. The railway staff also helped to open the green passage to speed up the security check and boarding, and almost missed the train this time.

Yu Ying said that although 1 1 year has passed, every time I think back, that thrilling feeling will still fill my whole body. The scene of tourists carrying big bags and small bags seems to be vivid.

"I will share this story with each of my students, so that they can remember the importance and necessity of hard work like me. Use the bitterness and sweetness felt in the actual tour to bring students the initial pleasure of this profession! "

If you have good knowledge, you can get it in a proper way, but if you accumulate it in a proper way, you can get it in a proper way. As a tour guide, Yu Ying believes that we should not be satisfied with meticulous service, but should read widely in our daily life and explain the knowledge in the tour guide service carefully, so as to bring more cultural confidence to tourists! "I teach and work as a tour guide. I hope that the work of a tour guide can sublimate every journey of tourists into the art of life."

Cao huanbei

Look up at the stars and keep your feet on the ground.

"When I was at school, I found that I like to communicate with people I know. For example, I will give lectures to my deskmate and try my best to make him understand. I will be very excited if he understands. " From 65438 to 0996, Cao Huanbei has been in contact with the tour guide industry for more than two years. She bluntly said that she was curious about all kinds of knowledge. Such as art, philosophy, literature, psychology and so on.

During my two-year career, I have seen many people coming and going. Cao Huanbei often meets tourists who impress her, which makes her feel that the tour guide's explanation has different meanings for different people.

Cao Huanbei received a busy tourist. During the explanation, the progress has been interrupted by tourists' work calls. When answering the phone, the tourists' expressions were always serious, but when Cao Huanbei talked to her about the strange tombs excavated in Jingzhou and the great and mysterious tomb of the King of Chu in front of the map of the exhibition area, the tourists couldn't help laughing again. This makes Cao Huanbei feel that no matter how hasty the reality is, poetry and distance are all around.

Cao Huanbei once met an old man. He is a retired engineer, but he is particularly interested in liberal arts. He taught himself the open class "General Theory of Archaeology in China", and in the process of explaining it to him, he always supplemented a lot of contents divergently, from Taoism to harmony, from the image of "snake" in Chu culture to the appearance of dragon. He lamented the profoundness of Chu culture, and Cao Huanbei also felt the vitality brought by love from him.

These people convince Cao Huanbei that her work can not only nourish others, but also enrich her heart.

"I think every excellent tour guide is a process from immaturity to maturity. You must believe in yourself, believe in the future, and don't be knocked down by occasional difficulties. " Cao Huanbei, who is optimistic, hopes that he can look up at the starry sky, be down-to-earth and challenge the future again and again.

Zhang Ling

Stick to it for ten years

"When I was twelve years old, I traveled to Beijing with my parents. Every day, I like to listen to the tour guide's sister explain the local human history to us. The story explained by the tour guide made me feel the charm of a city and planted a seed in my heart to tell the story of China and spread culture. " Later, Zhang Ling (1995) was admitted to the major of tourism management on 2010, and obtained the tour guide certificate in the second year, from which he officially started his tour guide career.

20 12, reception of Zhang Ling attending the 6th China Central Tourism Expo. Originally, I only cooperated with volunteers to do some simple liaison work, but the reception work was notified on the first night. The originally arranged car guide can't carry out the reception work as planned due to unexpected circumstances, so it is necessary to choose one of several liaison officers to explain the work along the way. Several students naturally dare not. Zhang Ling volunteered bravely. This year, she was only 17 years old.

In the evening, from smiling at tourists to introducing myself in the welcome speech on the bus; From the route along the way to the buildings involved in the meeting; From knowledge of scenic spots to questions that may be asked, Zhang Ling stood in front of the mirror and did countless rehearsals and exercises. I hope that in the process of team service, I will bring the best service and the richest explanation content to every passenger. What impressed Zhang Ling deeply was a tourist from Beijing. He said to Zhang Ling, "Xiao Zhang, thank you very much for your service and explanation. I feel your heart and sincerity. Keep working hard and thank you again. " Hearing this, Zhang Ling felt a little guilty herself, because only she knew that this reception was actually the first time she picked up the microphone in the car. It was not until after the work that Zhang Ling knew that the "tourists" on the bus were actually excellent industry representatives from the national 5A travel agency.

Although nearly ten years have passed, the advice given to Zhang Ling by this special tourist is like a lingering sound. "Facing tourists, treating people sincerely and serving them sincerely is a qualified good tour guide. Looking back on my ten-year journey, this special evaluation has become a principle that I have always adhered to in the tourism industry and has become a bright light to illuminate my journey. "

"In the rest of my life, I will spread China culture, share a happy journey and carry forward the spirit of cultural tourism." This is what Zhang Ling said when she participated in the 20 19 National Tour Guide Competition, and it is also a true portrayal of her heart. Zhang Ling is convinced that he deeply loves this industry, the tourist guide card worn on his chest and the microphone in his hand. She has been here all the time, accompanying the development of cultural tourism industry in her hometown, and is always available.

Huang Zhiheng

A warm man who cares about mountains and rivers

From 65438 to 0996, Huang Zhiheng took part in the tour guide competition in the city with a fun and entertaining attitude. Unexpectedly, he achieved good results and started his tour guide. But it was only after doing this job that Huang Zhiheng slowly began to like this job and began to find some fun in it.

Speaking of one thing that impressed me the most in his career, Huang Zhiheng said that it was when he had just joined a tour group. Although Huang Zhiheng made full preparations before the trip. However, I was still a little nervous when I introduced the tour guide in front of a bus full of men, women and children. At this moment, a tourist asked, "Young man, are you the new tour guide?" At that time, Huang Zhiheng was very flustered, and subconsciously felt that this tourist would be a picky person. Will it be difficult to handle? To Huang Zhiheng's surprise, the tourist was surprisingly friendly. During the whole journey, whenever he is free, he will pull Huang Zhiheng to chat and encourage him. "Young man, my son is about your age. You have done well these days. Come on! " Huang Zhiheng said that the tour went very smoothly that day, and from then on, he suddenly felt confident that he could do a good job as a tour guide.

"Serve tourists, show feelings for mountains and rivers, and tell the story of China. We must practice the concept of' service first, tourists are sincere' with a temperature and deeper tour guide service, tell the story of China well, and let the excellent story of China be passed down from generation to generation. " When Huang Zhiheng talked about this, his eyes sparkled with the unique light of young people.

Chen Xiaofang

Gradually, the river will eventually become the sea.

Although Chen Xiaofang (1999) is still a child in everyone's eyes, he is actually a Yellow Crane Tower commentator with three years' experience.

"Because I like going out to play very much, I have met all kinds of tour guides and found that a good tour guide can really add fun and connotation to a journey and a scenic spot." With a vision for the tour guide industry and a passion for tourism, Chen Xiaofang chose tourism as his major in university.

"At the beginning, I just had a general concept and didn't have a clear understanding of what the tour guide needed to do. Later, with a deeper understanding, I like this industry even more, because it is not only the arrangement of the itinerary, but also the spread of culture. "

In April this year, Chen Xiaofang received an elderly foreign tourist. When standing on the Yellow Crane Tower to explain the Wuhan Yangtze River Bridge, tourists became interested and hoped to learn more. Chen Xiaofang choked for a moment. Before the completion of the Yangtze River Bridge, Wuhan faced the problem of crossing the river. Wuchang as a political center, Hankou as a commercial center and Hanyang as an industrial center are divided into three parts by the Yangtze River and Hanshui River. It is the dream of several generations to build a bridge across the Yangtze River in Wuhan to connect the three towns. But at that time, how easy was it to build a bridge on the Yangtze River? Chen Xiaofang's tears stopped completely when he said, "At that time, the people in Wuhan had only one idea, that is, the bridge must be built.". Nowadays, "a bridge flies north and south, and the natural barrier becomes a thoroughfare." After years of wind and rain, the Yangtze River Bridge is still as strong as ever and stands proudly. It is not only a beautiful scenery on the Yangtze River, but also a historical monument, leaving an indelible impression on the life of Jiangcheng people.

After the lecture, foreign tourists said to Chen Xiaofang, "Thank you for letting us know more about the history and the stories behind it that we didn't know before."

A strong sense of responsibility and mission arises spontaneously in Chen Xiaofang's heart. It turns out that as commentators, we should not only explain clearly what tourists can see in front of us, but also convey its historical background and even the emotions contained in it. This is a very happy career.

"Don't think about building the sea, you must start from the river." Chen Xiaofang believes that both the content and service skills are accumulated bit by bit in peacetime, and nothing can be achieved overnight. Chen Xiaofang has always used this sentence to motivate himself, hoping to be more determined every step of the way as a commentator.

the Chen Dynasty

On the way, meet interesting souls.

"Half is human warmth, and half is mountains and rivers." 1996 Chen is engaged in tour guide industry 1 year. Because I like traveling, I have realized my wish now.

Chen said that when she took the group for the first time, she was deeply impressed by what she saw. At that time, a couple in their 70 s came to Wudang Mountain to play. Wudang Mountain is steep and has many cliffs. Even for adults, it is not easy to climb the Jinding, let alone an ancient and rare person. But the old couple have been holding hands and helping each other. Tired of climbing the mountain, I stopped to enjoy the scenery along the road. It was very hot that day. Grandpa is carrying a bag full of fruits, big and small, with a trekking stick in his left hand and grandma in his right hand. I ask my wife from time to time whether she is thirsty, tired or not, and whether she needs a rest. Grandma, like a child, always takes pictures with grandpa. In this way, stop-and-go, all the way to support each other to climb the Jinding, two hands tightly pulled together, never separated. I was deeply moved by the old couple all the way up the mountain. It is easy to fall in love, but few people can love for a lifetime.

"I used to like the tour guide industry, but after I really became a tour guide, I found myself more and more passionate. At school, the teacher always said, read thousands of books and take Wan Li Road. It was after I became a tour guide that I deeply realized the meaning of this sentence. I saw many beautiful scenery, met many interesting people and heard many other people's stories. While spreading knowledge to others, it also enriches your heart. "

Yangqiao

Stories make the scenery more beautiful, and meeting makes life more gorgeous.

"Before I was engaged in the tour guide industry, when I went out to travel, I saw the charm of tour guides along the way. Because of the tour guide's introduction, I think every scenery has a different meaning, and the whole tour is very enjoyable. At that time, I had the idea of being a tour guide! " Yang Qiao of 1993 has worked in Yellow Crane Tower Park for 8 years. I can talk about my original intention as a tour guide. Yang Qiao's vision is like a child who has just joined the work.

In 20 14, Yang Qiao was lucky enough to receive Fang, one of the top ten people in China, and helped him realize his dream of the Yellow Crane Tower. Before the reception, Yang Qiao carefully reviewed Fang's deeds and life. Yang Qiao was deeply shocked when he learned that Fang had injured the central nervous system and was paralyzed for life in order to save a "child". It was also the first time that she felt that she was about to get in touch with a hero. On the day of reception, Yang Qiao always smiled and bent down to explain to him head-up. On the top floor, he explained the planning pattern of Wuhan Yangtze River Bridge and the three towns of Wuhan Yangtze River. Fang suddenly became interested and told yangqiao the story of Wuhan 20 years ago. At that moment, Yang Qiao felt closer to the great hero. An old man and a young man chatted like friends. From the beautiful scenery in front of us to the historical changes, from Wuhan 20 years ago to Wuhan which is developing rapidly now. At the end of the explanation, I also expressed my deep gratitude to Yang Qiao!

"Only if you really love explaining the work can you care for tourists in every possible way, serve them sincerely, infect them with true feelings and leave them with good memories!" Yang Qiao said, "I hope that because of my existence, I can enrich the journey of tourists."

The waves are beautiful because of the impact, and life is wonderful because of hard work; Stories make the scenery more beautiful, and meeting makes life more gorgeous.

thank

Always on the road, always growing.

Xie, a native of Huanggang, Hubei, is 26 years old. It has been seven years since 20 14 entered the tour guide industry.

"When I was a child, my family conditions were not very good. I had never seen a train running before I went to college, so I longed for the outside world. Later, I chose tourism management and always liked the feeling of being on the road. " Xie said that he always wears an embarrassed smile and often laughs at himself as his little uncle in 1995.

20 16, thanks for bringing the group to Qingdao. There is a grandfather in his seventies in the delegation. He served in Qinghai from 1960s to 1970s. As soon as I get old, I want to see the places where I fought when I was young. On the last day of the trip, grandpa stopped Xie and told him softly, "Young man, I have cancer and I won't live for a few days. Thank you for showing me how beautiful Qinghai is half a century later. " This incident impressed Xie, then 2 1 year-old. "I think this is what the tour guide means. We have been walking on the road, watching the scenery on the roadside, telling stories to others and listening to others telling stories. "

Go out well, talk well and do things well. This is the motto of Xie's tour guide career. "I think being myself according to this standard will make me open-minded and have a good relationship, which will not only help me not to forget your initiative as a tour guide, but also encourage me to be a modest and positive person in my daily life."

Ranlongjiang

A handsome boy full of longing for the future.

Ran Longjiang (1998), although affectionately known as the younger brother, actually has three years of tour guide experience and is also a star tour guide of the unit.

"I like to play around when I was a child, and I like it when I grow up. I think I can travel around the mountains after I become a tour guide, so I came to be a tour guide. " When Ran Longjiang said this, his face was filled with an excited smile.

In Ran Longjiang's career, what impressed him the most was receiving an old man in the unit.

Old people have inconvenient legs and feet, can't walk by themselves, and need wheelchairs. After entering the venue, Grandpa immediately asked to go to party flag to review his pledge to join the Party. The old man supported the armrest of the wheelchair with both hands and tried to stand up by his own strength, but he tried several times without success. People around him have discouraged the old man, otherwise he would take an oath in a wheelchair and not force him to stand up, but he refused. Finally, at the tough request of the old man, he stood up with the help of the people around him, raised his right hand trembling, and spoke the oath of joining the Party word by word in the face of party flag. Although the old man's legs and feet are inconvenient, the angry voice is very powerful. Ran Longjiang was stunned by this scene. Although the old man is over 60 years old, he still has a stubborn nature in front of his country and his beliefs. "I can't help but sigh, how happy we are to live in peacetime. Our safe and prosperous life was desperately exchanged by the older generation, and I admire them from the bottom of my heart. "

"The past is irreversible and the future can be changed. Maybe there were some shortcomings in my work in the past, but I believe that I will get better and better as time goes by. " Talking about his future, Ran Longjiang is full of confidence in himself.

a surname

Do not forget your initiative mind, shoulder the mission.

"The mineral water we often drink is here, and we are from Shiyan." This is the opening remarks that Zhao must make when leading a delegation to explain. 1985, lecturer of Shiyan Museum, specializing in the history of migration related to South-to-North Water Transfer Project. It has been four years since 20 17.

Once Zhao received tourists from Beijing. When they knew that the water they were drinking came from Shiyan, they were all very surprised, because they thought that the source of South Water was Nanyang, Henan. This made Zhao speechless. He believes that Shiyan people have to leave their hometown for the smooth completion of the South-to-North Water Transfer Project. In order to let the northern compatriots drink high-quality water, Shiyan area flooded more than 500 thousand mu of land at that time. However, even with such a great sacrifice, there are still many northern friends who know little about it. Therefore, Zhao hopes to take this opportunity to carefully popularize the history of the South-to-North Water Transfer Project to the tourists he receives, and talk about Shiyan's contribution to this. He believes that it is the mission of a new generation of Shiyan people to let tourists from Beijing and other places know more about Shiyan.

Shiyan is the core water source area of South-to-North Water Transfer Project. Since the South-to-North Water Transfer Project, Zhao has formed an indissoluble bond with the water transfer culture of Shiyan Museum. "Good if water, water conservancy and everything. I hope that the meaning of water will convey the Shiyan civilization. "