1. Retrieve the password: Visit official website or the application of Netease, and click "Retrieve the password". When prompted, provide the registered mobile phone number, bound email address or other authentication information.

2. Contact customer service: self-help password retrieval cannot be operated, please contact Netease Great God customer service team.

3. Follow-up: All necessary information is provided to the customer service, and the customer service team assists the account access authority after verifying the identity.