1. Go to Netease Cloud Music official website or App Store to download the latest version of the application, install and update it to the latest version.

2. Clean the memory of the mobile phone regularly to release the storage space, so as to avoid the flashback problem caused by insufficient memory of the mobile phone.

3. enter the mobile phone settings, find and clear the cache and data of Netease cloud music application, and then reopen the application.

4. press and hold the phone power button, restart the phone, release the cache and temporary files, and then open the Netease cloud music application.