Dear audience friends:
According to the development of pneumonia in novel coronavirus, Xinghai Concert Hall, after careful study and consultation with the organizers, has decided to cancel all performances before March 1st with immediate effect (see the attached table for details).
in order to reduce your unnecessary travel, this refund can be made online or by SF Express, and it is not necessary to go to the ticketing center of Xinghai Concert Hall in person.
The refund scheme is as follows
1. Audiences who have purchased tickets from Guangdong Cultural Ticketing Network and have not yet picked them up: We will refund the tickets online for you, and the money will be directly returned to the payment account at the time of ticket purchase. You just need to wait patiently without taking any initiative; Due to the large quantity and concentration of this refund, we need some time to ensure that the refund is carried out accurately. If you haven't received the relevant refund before April 1, please call our hotline at 4-18-888 or 2-87358735.
2 Audiences who have purchased tickets under the ticketing center line of Xinghai Concert Hall or Guangdong Cultural Ticketing Network: In order to facilitate everyone, reduce unnecessary travel and avoid crowds, we will open the SF Express to refund tickets for those who have purchased tickets and collected tickets. Please pay special attention. Due to the great pressure of express delivery business recently, in order to better divert and reduce the delivery error rate, we postpone the refund time of SF Express to April 1 to June 1. Thank you for your tolerance and understanding.
from April 1st to June 1st, the audience can send the tickets together with written information such as account name, bank, account number and contact mobile phone number to Xinghai Concert Hall by express delivery. Please make sure the information is accurate before sending it. We will refund you after receiving it, and the ticket money will be directly transferred to the bank account you sent. (Ticket Express Address: Ticket Center of Xinghai Concert Hall, No.33 Qingbo Road, Ersha Island, Yuexiu District, Guangzhou; Recipient: Ticket Center; Tel: 2-87358735.
3 spectators who purchase tickets through other channels: those who purchase tickets through other channels, please contact the corresponding ticketing platform for refund. For example, if you purchase the special romantic famous music concert of "If Love Is Providence" on February 15th or the animation classic music concert of "Sky City" on February 16th, please contact "Philharmonic Exchange" or pay attention to its announcement to refund the ticket.
if you have any questions about performance cancellation or refund, please call Guangdong Culture Ticketing Network (hotline 4-18-888) or Xinghai Concert Hall Ticketing Center (2-87358735) during working hours (Monday to Friday, 9: to 17:). Recently, there are many people consulting. If the line is busy or the call is waiting, please wait patiently or call later. In order to respond to the government's call and cooperate with the epidemic prevention and control work, the ticketing center of Xinghai Concert Hall in Ersha Island has suspended the opening of on-site ticket sales, refund and consultation. If there is any adjustment, it will be announced in time. Thank you for your support and understanding.
regarding the performances after March 1st, Xinghai Concert Hall will timely adjust and release the latest notice according to the unified deployment and notification requirements until the epidemic response is over. Please pay attention to the official WeChat of Xinghai Concert Hall and the latest announcement of Weibo.
The virus is ruthless, and we deeply regret the cancellation of the performance. Thank you for your understanding and support of Xinghai Concert Hall as always. Let's overcome the difficulties and help each other in the same boat to fight this health guard war together! I also extend my deep respect to all the medical staff fighting in the front line. May God bless China and everyone be safe and healthy! Look forward to meeting you in the days when the virus is gone and spring is blooming!
Xinghai Concert Hall
February3rd, 28
* If you still have questions, please reply to the keyword "Refund" in the backstage of Xinghai Concert Hall in WeChat official account to get the explanation of "Refund Frequently Asked Questions".