1 Good quality and low price. Nowadays, there are a lot of huge profits in nail salons, so operators must set a price equal to value and price, that is, the pricing of services. At the same time, it is not only the pricing of services, but also the pricing of goods. Nail salons must also set a reasonable profit. .
2 Nail salons should provide customers with an elegant environment.
3 Nail salons should provide customers with a clean environment.
4 Make customers feel that they have a pleasant consumption environment (such as music, etc.).
5 Give customers a warm enjoyment. ?
6 Let customers learn some daily skin care and maintenance, which will shorten the distance between you and customers. Because today's consumers still lack knowledge about skin care, nail salons must allow customers to develop at the same time as the nail salons, which is a sound management.
7? The attitude of employees towards customers should be warm and welcoming, meet the needs of customers, and make customers satisfied with the store's services.
8 Let customers feel convenient. Failure to provide timely service or waiting for too long for service after customers come to the store will result in the loss of customers. ?
9 Nail salons should provide pre-sales and after-sales services. Pre-sales service means that before the customer enjoys the service, the nail salon has truthfully explained to the customer what the store can and cannot do. When the customer completes the service, the nail salon has the responsibility and obligation to guide the customer's home on how to perform daily household maintenance. Because the number of times a customer can visit a nail salon in a month is limited, and the rest of the time they have to maintain their nails carefully at home, the manicurist should instruct customers on some daily maintenance knowledge at home. ?
10 Get to know and be familiar with customers. This is a very important link, because only by turning customers into friends of the nail salon can we achieve the purpose of retaining customers. We not only need to help the customer register her age, address, name, etc., but we also need to help her solve the unsolvable problems in life, so that the customer will truly become a long-term customer of the nail salon. ?
11 When purchasing products for nail salons, they must choose products suitable for their business based on their actual geographical location, spending power, and customer base.
12 Guidance is critical in the entire manicure process. If the customer is not interested in manicure, it will be difficult for the manicurist to recommend the customer to do manicure or long-term maintenance. Therefore, the nail salon must actively guide the customer to make her have a strong interest in manicure.
13 Nail salons must provide customers with complete choices. Because customers go to nail salons to pursue beauty, in addition to providing customers with the services they deserve, manicurists also need to give customers some good suggestions on clothing, makeup and other decorations related to women, so that they can There is a complete selection of satisfaction.