1. Check whether the music player is turned on
If the music player is turned on:
(1) You may have accidentally touched the buttons of the wired headset and the Bluetooth headset. You can solve the problem by turning off the remote control function of the application.
Take Huawei Music as an example: Enter Huawei Music >; My > Set and turn off the playback switch that supports headphones and Bluetooth control.
(2) You may have mishandled the leather case, desktop music icon, etc. It is recommended that you manually close the application that plays music automatically.
(3) It may be that the music software has been set with the automatic playback function. You can try turning off the app's automatic music playing function.
2. Check the default notification ringtone of the system
If the default notification ringtone is set to music, the music will be played when the mobile phone receives the notification message, making you mistakenly think that the music will be played automatically.
confirmation method: enter settings > Sound/sound and vibration >; Default notification ringtone, click to audition the selected ringtone, and confirm whether it is the ringtone that you hear automatically.
3. Check the application notification ringtone
If an individual application plays music when notifying the message, it may be that the application has set the notification ringtone separately.
you can adjust the ringtone in the settings of the app. For example:
(1) information: access information >; More (three point buttons) > Settings > Information ringtone, check whether the ringtone is set to music.
(2) wechat: enter wechat > I > Settings > New message reminder > New message system notification >; Ring tone, check whether the ring tone is set for music
(3) Use the mobile phone healthily: go to Settings, search and enter Application Management > Three point buttons > Show the system progress, find the healthy use of mobile phones, select notification management, and check whether the ringtones in the reminder and other programs are set to music.
You can also turn off the notification permission of the application:
(1) Set the application method separately: first clear the notification in the drop-down notification bar, and then when you encounter this problem again, drop down the notification bar, slightly slide left or right on the new application notification, click Enter after the gear icon appears, turn off the notification permission switch of the application or select the ringtone as None.
(2) Application method of batch setting: enter the mobile phone setting, enter the notification/notification center, click Enter Batch Management, turn off all switches, and then turn on the notification permission switch of the application as required.
tip: some models do not have all switches, so they need to be set separately manually.
4. check whether privacy/multi-user is turned on
if you don't receive any notification when your phone plays music automatically, you may have turned on privacy/multi-user. When some third-party applications in private space/multi-user receive the message, the main space can also hear the message notification tone.
Please switch to the privacy space/multi-user, and the confirmation method is as follows:
(1) Privacy space: enter the settings, search to enter the privacy space, and see if the privacy space has been created (the display entry instructions have been created, but the display opening instructions have not been created). If so, please enter and check.
(2) multi-user: enter settings, search for multi-user and see if there are other users. If there are, please enter to check.
5. check whether the on-demand reading/blind reading mode (screen reading) is turned on
in the p>TalkBack mode, the phone will automatically read out the specific contents you touched, selected and activated. Closing method:
emui1.x &; Magic UI 3.X: Click Settings > Intelligent assistance > Accessibility > Screen reading, turn off the screen reading switch;
EMUI 11.X: click settings > Auxiliary functions > Accessibility > Screen reading, turn off the screen reading switch;
Magic UI 2.X & EMUI 8.X& EMUI 9.X: Click Settings > Intelligent assistance > Accessibility > TalkBack, turn off the TalkBack switch;
EMUI 4.X& EMUI 5.X: Click Settings > Advanced settings > Intelligent assistance > TalkBack, turn off the TalkBack switch;
in the on-demand reading mode, as long as you click specific contents on the screen, such as text or pictures, the system will read them out loud. Turn off method:
enter the settings, search and read aloud on demand, and turn off the read aloud on demand switch.
6. Restart the device
It is recommended that you try to restart your phone. Restarting the mobile phone can close some applications that were started abnormally and restore the mobile phone to normal operation.
if you still can't solve your problem, please back up your data in advance (WeChat /QQ and other applications are backed up separately) and take the purchase certificate to Huawei Customer Service Center for testing.