Affected by the new coronavirus pneumonia epidemic, Guangzhou Xinghai Concert Hall recently announced that it will cancel all music performances before March 1. This ensures that gatherings at various public events are reduced. At the same time, full refunds will also be implemented for audiences who have purchased performance tickets.

Notice of cancellation of all performances at Xinghai Concert Hall before March 1st

The Guangzhou Symphony Orchestra also issued a concert cancellation announcement today, announcing that the Valentine’s Day concert originally scheduled to be held on February 14th , the season concert on February 22 conducted by Long Yu, and the season concert on March 1 conducted by Jonathan Bloxham and performed by piano legend Deng Taishan were all cancelled. For subsequent performances, Guangzhou Communications will issue the latest notices in a timely manner based on the unified deployment of superiors and the epidemic prevention and control situation until the epidemic response is completed.

Xinghai Concert Hall announced today the cancellation of all performances before March 1. In addition to the above Guangzhou performances, it also includes the "Guangzhou Lantern Festival Concert" originally scheduled to be held on February 11 and will be held on February 29. Grammy trumpet superstar Chris Botti's Guangzhou concert, etc. The concert hall stated that in order to reduce unnecessary travel for the audience, relevant refunds can be processed online or through express delivery for different ticket purchase channels and ticket collection statuses. There is no need to go to the Xinghai Concert Hall Ticket Center in person to handle it.

Refund plan

1 Audiences who purchased tickets on the Guangdong Cultural Ticketing Network and have not yet collected their tickets: We will refund you online, and the ticket price will be directly refunded to the amount paid at the time of purchase. Account, you just need to wait patiently and do not need to take any action; due to the large number and concentration of refunds this time, we will need a certain amount of time to ensure that the refunds are carried out accurately. If you have not received the relevant refund before April 1 , please call the hotline 400-108-8808 or 020-87358735 to contact us.

2 Audiences who have purchased tickets offline at the Xinghai Concert Hall Ticketing Center or the Guangdong Cultural Ticketing Network and collected their tickets: In order to facilitate everyone, reduce unnecessary travel, and avoid crowds, we have purchased tickets for Audiences who have already collected their tickets can use SF Express to refund their tickets. Please pay special attention to the fact that due to the recent pressure on the express delivery business, in order to better divert traffic and reduce delivery error rates, we have postponed the refund time of SF Express to the period from April 1st to June 1st. Thank you for your understanding and understanding. understand.

From April 1st to June 1st, viewers can express their tickets together with text information such as account name, account opening bank, account number, and contact mobile phone number via SF Express. Send it back to Xinghai Concert Hall. Please make sure the information is accurate before sending it. We will refund you after receiving it, and the ticket payment will be directly transferred to the bank account you sent it. (Ticket express delivery address: Xinghai Concert Hall Ticket Center, No. 33 Qingbo Road, Ersha Island, Yuexiu District, Guangzhou; Recipient: Ticket Center; Contact number: 020-87358735.

3 Tickets purchased through other channels Audiences: Audiences who purchased tickets through non-above channels, please contact the corresponding ticket purchasing platform for refund. For example: if you purchased the "If Love Has God's Will" special romantic music concert hosted by "Aiyuehui" on February 15th. Or the "Castle in the Sky" animation classic music concert on February 16, please contact "Aiyuehui" or pay attention to its announcement for relevant refund operations.

If you have any questions about the cancellation or refund of the performance, Please call the Guangdong Cultural Ticketing Network (400-108-8808 hotline) or the Xinghai Concert Hall Ticketing Center (020-87358735) during working hours (Monday to Friday, 9:00 to 17:00). There have been a lot of inquiries recently. If you encounter If the line is busy or the call is waiting, please wait patiently or call later. In response to the government's call and to cooperate with the epidemic prevention and control work, the Ersha Island Xinghai Concert Hall Ticket Center has suspended on-site ticket sales, refunds, consultation and other services. Adjustments will be announced in a timely manner. Thank you for your support and understanding.

Transportation Guide

Self-driving

From Guangzhou Avenue: go west along Datong Road and pass through China Resources Van. After home, turn left into Xiaowu Street and Haishan Street, go to the end of the road, turn left into Qingbo Road, and go straight ahead.

From the direction of Yanjiang Road: go east along Datong Road and turn right into Yanyu. Road, turn right at the first intersection into Tanyue Street, turn left into Qingbo Road at the riverside, and go all the way east.

Bus

You can take the following bus lines to Xinghai Concert Hall: 89, 131A/B, 194, B21

Subway

< p> Metro Line 6 Donghu Station, transfer to 89, 131A, 194, B21; Metro Line 5 to Wuyangcun Station, transfer to 89, 131B, 194, B21.