Hello, it may be caused by the same nickname. You can refer to the following methods:

How to change the nickname on the NetEase Cloud Music mobile APP

1. Open the NetEase Cloud Music APP, enter the page, and click the account icon. (The red line area in the picture)

2. After entering the account page, click on the avatar column. (The red box area in the picture)

3. After clicking to enter, personal information and collected music will appear. (As shown below) Then click the word "Edit" in the upper right corner

4. After entering the personal information editing interface, click the nickname column.

5. Enter your favorite name in the opened interface (Tip: NetEase Cloud Music does not allow duplicate names.) Then click Finish.

Rename NetEase Cloud Music on PC

1. Open NetEase Cloud Music and click on the area as shown below.

2. After the page is opened, a small window will appear on the right side, and then click on the area as shown below.

3. After opening, the personal homepage will appear, and then click to edit personal information, as shown below.

4. Enter your favorite nickname in the nickname field and click Save. As shown below.