Detailed introduction of Shenyang post EMS

Express logistics of Shenyang Post Office is mainly responsible for the market investigation, market development, marketing and market promotion of postal etiquette projects, responsible for the maintenance of major customers of etiquette projects, understanding and mastering the current postal trends of market etiquette business, and making regular door-to-door visits to communicate with customers; The department that collects information about major customers and competitors, formulates etiquette business service standards, is responsible for using etiquette business platforms, liaises with etiquette departments of express delivery companies in various provinces and cities, implements new etiquette business projects, and undertakes the specific business implementation of etiquette business indicators, etiquette business service quality indicators and various administrative indicators.

1. Be responsible for formulating etiquette business service standards

1.1 Seriously implement the spirit of various instructions of group companies and provincial companies.

1.2 according to the spirit of business instructions of group companies and provincial companies, formulate etiquette business service rules and implement them.

1.3 standardize the concept, management mechanism and operation mode, strive to enhance comprehensive competitiveness and sustainable development ability, and achieve sound and rapid development.

2. be responsible for developing new postal etiquette business

2.1 be responsible for developing new etiquette business according to market demand and seek business growth.

2.2 be responsible for implementing the specific measures for the newly developed etiquette service projects.

2.3 responsible for the market tracking of newly developed etiquette projects and timely feedback to the leaders.

2.4 to study the feasibility of new etiquette business in the etiquette market and its related charging standards.

2.5 responsible for visiting the newly developed etiquette customers irregularly, and communicating feelings.

2.6 be responsible for studying the deficiencies in each etiquette business and making adjustments and improvements.

3. Responsible for etiquette business between provinces and cities

3.1 Responsible for business dealings with etiquette departments of express delivery companies in provinces and cities.

3.2 be responsible for communication and contact with etiquette departments of express delivery companies in various provinces and cities.

3.3 take charge of receiving and transferring orders with the etiquette departments of express delivery companies in various provinces and cities.

3.4 be responsible for the settlement of business expenses with etiquette departments of express delivery companies in various provinces and cities.

4. responsible for the use and management of postal etiquette online platform.

4.1 be responsible for the daily use, management and maintenance of the online platform of postal etiquette business.

4.2 be responsible for meeting the standards of timely online access rate, timely acceptance rate, timely reply rate and order re-recording rate in the same city when using the online platform of postal etiquette business.

4.3 responsible for the timely addition and replacement of gifts in the online platform of postal etiquette business.

5. Undertaking business indicators of postal etiquette

5.1 Undertaking various income indicators issued by provincial and municipal express delivery departments.

5.2 be responsible for mastering the market dynamics of etiquette business.

5.3 be responsible for adjusting the unfavorable factors that affect income in the operation and ensuring the completion of income targets.

5.4 be responsible for formulating the monitoring table of income completion in each stage of the etiquette market, finding out the future development trend of postal etiquette business, and reporting it to the competent department at the next higher level, so as to lay a foundation for the future development of postal etiquette business.

6. Responsible for the service quality of postal etiquette business.

6.1 responsible for the implementation of provincial and municipal postal etiquette service quality indicators.

6.2 responsible for various administrative indicators of postal etiquette service.

6.3 Be responsible for formulating etiquette service rules according to the particularity of etiquette business, and supervise the service quality of etiquette business and give timely feedback.

6.4 be responsible for organizing regular training for employees.

6.5 be responsible for organizing employees to learn etiquette business service standards, and earnestly implement the service standards in the hearts of each employee.

1. Delivery method

The door-to-door and table-to-table delivery is provided by the full-time etiquette lady in the special car, and congratulations can also be delivered on behalf of birthday parties and other occasions.

2. Delivery time

8: a.m.-17: p.m.

Service can be delayed until 18: 3 p.m.

3. No rest throughout the year

No rest for 365 days throughout the year, at your service at any time

4. Gift content

Cakes, flowers, fruit baskets and other gifts. Time delivery fee 2 yuan

VI. Preferential policies

1. Free birthday, Birthday greeting cards

Large customers with more than p>2.1 people are free of delivery fee

Large customers with p>3.5-1 people receive delivery fee in 1 yuan

Large customers with p>4.2-5 people receive delivery fee in 15 yuan