Troubleshooting steps:

1. Is mute set? Check whether the sound icon in the lower right corner of the computer is muted. If so, please click it and adjust the volume before trying.

2. If external headphones are connected, the sound from the headphones will be normal. Please restore BIOS default settings. How to restore BIOS default settings on ASUS notebooks:

Press F2 to enter the BIOS after booting, press F9 and enter to restore the BIOS default values ??(for the graphical interface BIOS, you need to press F7 first to enter advanced mode), press F10 and enter to save the settings and restart. .

(Note: If you have modified startup-related options, please change them at the same time, otherwise you may not be able to enter the operating system)

3. If you connect an external headset, there will be no sound from the headset

Go to the ASUS official website support page to download the latest sound card driver for the corresponding model and reinstall it

4. If it occurs after updating the Windows system, you can try to roll back the sound card driver:

Right-click the Start menu to enter the Device Manager, double-click Sound Video and Game Controllers, double-click the sound device (usually Realtek High Definition Audio), select Rollback Driver, follow the prompts to complete and restart.

5. If the sound card driver cannot be installed or cannot be rolled back, you can choose to uninstall the device and follow the prompts to restart.

After restarting, you can try to connect to the Internet and use the driver automatically recognized by the system, or manually install the driver downloaded from the official website.

You can also choose to update the driver, choose to automatically search for updated driver software, or browse your computer to find driver software for installation:

6., Turn on the computer with the system restore function , you can try System Restore

Right-click Computer Properties System Protection, click System Restore, and follow the prompts.

(Note: Some applications may need to be reinstalled after system restoration)

7. If it still does not work, please back up important data and then restore or reinstall the system

Restore the system: Right-click the Start menu, select Settings Update and Safe Recovery to start, select Keep my files or Delete everything as needed, and follow the prompts.

In Update and Security, you can also create a recovery drive by clicking Backup, and use the backed-up USB drive to restore the system when recovery is needed.

Reinstalling the system: It is the same as using the recovery drive to restore the system. Insert the U disk containing the image into the USB port of the notebook, press ESC to select the U disk to boot, and follow the prompts.