If any of the above error problems occur under the new version, please provide the following information to facilitate engineers to locate:

1. Screenshot or screen recording of the problem

2. Detailed description of the problem and usage scenarios

3. Music version number

4. Mobile phone “Settings” > “About Phone” page screenshot

5. Submit the log through "Questions and Suggestions" (please be sure to check "***Share application log information for accurate diagnosis") and provide the SN number (enter *#06# on the dial pad to obtain it).

After providing the above information, please wait patiently and we will optimize and solve it as soon as possible.

If you no longer want to use the new version, please follow the steps below:

1. You can use your phone's "Settings" > "Apps and Notifications" > "Application Management" > ; "Music" > "More (three dots)" > "Uninstall update" to return to the factory version;

2. Then click on the mobile app store, search for "Huawei Music", and click to download Updated to version 8.0.8.303 for use.