Guilin Strawberry Music Festival tickets can be refunded through the original ticket purchase platform. The deadline for refund application is 18:00 on November 25, 2022. The refund application must be completed before this deadline.
The operation method is as follows
On-site APP
Please select the order that needs to be refunded in the APP, click to apply for a refund, and fill in the refund application according to the prompts. If you encounter any problems during the self-service refund, please contact the online customer service in the APP or call the customer service hotline 400-631-0750 for consultation. The working hours are 10:00-18:00.
Users who purchase Youyou single-day tickets
are required to provide "Performance name, order number, ticket type, number of tickets, name of the person in attendance, and phone number" and send it to the customer service email kefu@zhengzai. tv applied for a refund. *The deadline for email application is subject to the time when the email is sent. After the email is sent, please wait patiently. The staff will process it for you within 5 working days after receiving the email. Please do not send duplicate emails.
Damai.com
Contact online customer service or call customer service hotline 10103721. Online time: 9:00-20:00.
Maoyan
Contact online customer service or call customer service hotline 10105335. The working hours of telephone customer service are 9:00-21:00.
Pick Planet
Contact online customer service. Online customer service working hours are 10:00-19:00.
Guihai Qinglan Official Mall
Contact online customer service or dial 0773-8982226. The working hours of telephone customer service and online customer service are 9:00-17:30.
After each platform receives the refund application and verifies the information, it will return the full amount of the ticket to the original payment account within 7-15 working days. If there are fans who purchased tickets through other platforms or "individuals", please contact the original ticket purchasing platform or "individual" for processing.