Guilin Strawberry Music Festival Postponement Notice
On November 20, Modern Sky announced the postponement of the performance. It was originally planned to be held in Guihai, Qixing District, Guilin City from November 26 to 27, 2022. The "Guihai Qinglan·2022 Guilin Strawberry Music Festival" organized by Qinglan will be postponed. The new holding time will be determined after consultation and coordination with the competent authorities, and will be notified as soon as possible.
All ticket purchasers can choose the following methods to process their orders:
1. Reserve the order, which will still be valid after the extension.
2. Apply for a refund through the original ticket purchase platform. The deadline for refund application is 18:00 on November 25, 2022. You must complete the refund application before this deadline.
The refund operations on each platform are as follows:
On-site APP: Please select the order that needs to be refunded in the APP, click to apply for a refund, and fill in the refund application according to the prompts. If you encounter any problems during the self-service refund, please contact the online customer service in the APP or call the customer service hotline 400-631-0750 for consultation. The working hours are 10:00-18:00.
Users who purchase Youyou single-day tickets need to provide "performance name + order number + ticket type name + number of tickets + name and phone number of the person attending" and send it to the customer service email kefu@zhengzai.tv to apply for a refund . *The deadline for email application is subject to the time when the email is sent. After the email is sent, please wait patiently. The staff will process it for you within 5 working days after receiving the email. Please do not send duplicate emails.
Damai.com: Contact online customer service or call customer service hotline 10103721. Online time: 9:00-20:00.
Maoyan: Contact online customer service or call customer service hotline 10105335. The working hours of telephone customer service are 9:00-21:00.
Ticket Planet: Contact online customer service. Online customer service working hours are 10:00-19:00.
Guihai Qinglan official mall: Contact online customer service or dial 0773-8982226. The working hours of telephone customer service and online customer service are 9:00-17:30.
Each platform receives After applying for a refund and verifying the information, the full amount of the ticket will be returned to the original payment account within 7-15 working days. If there are fans who purchased tickets through other platforms or "individuals", please contact the original ticket purchasing platform or "individual" for processing.