The possible reasons for not hearing sound from the headphones and the corresponding solutions are as follows:
1. Reason: The volume of the mobile phone is inappropriate. Solution: Adjust it while away from the mobile phone
2. Reason: The Bluetooth headset is not properly connected to the mobile phone. Solution: Correct connection
3. Reason: The Bluetooth headset is no longer within the effective working range. Solution: Keep the headset within 10 meters of the mobile phone. Use it without any obstacles