The music festival ticket allocation time is inconsistent with the description on the app

Errors may occur during the actual allocation of tickets.

The ticket matching time on the APP is only a rough reference time. If the ticket matching time on the APP is different from the offline manual ticket matching time, it may be due to the complicated steps of manual ticket matching, resulting in the delay in matching. Get your vote.

Don’t worry, as long as there is a purchase record and the official promises to match the tickets, there will be no problem.

About when to ship:

1. Pre-sold performance items will be dispatched within 10 working days after the organizer issues tickets. 2. Performances that have been ticketed will be dispatched within 3 working days after receiving the order. 3. The performance items of QR code tickets can be viewed in "My Orders". 4. If there are special circumstances, please contact customer service and we will handle it as soon as possible.

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