If the mobile phone prompts that the application has stopped, there may be an error in the third-party software downloaded by the mobile phone or the internal application. We recommend that you:
1. Settings - Search for "Application Management" "Device"-(All)-Find unusable apps-(Storage)-Clear data.
2. If you downloaded third-party software, it is recommended to uninstall the software and reinstall it or download and install other versions of the software to try.
3. If a stopped prompt appears when running a built-in program, check whether the phone has the latest firmware version and upgrade the machine to the latest version.
4. If you still cannot run this application, please back up the data in your phone (contacts, photos, etc.) and then restore the factory settings.
If the problem persists, please bring your purchase invoice, repair card and machine to the Samsung Service Center, where professional after-sales engineers will help detect it.