165438+1On October 20th, Modern Sky announced that it would postpone the performance. The "Guihai Qinglan 2022 Guilin Strawberry Music Festival" originally planned to be held in Guihai Qinglan, Qixing District, Guilin on October 26th and 27th, 2022/KLOC-0 will be postponed. The new holding time will be determined after consultation and coordination with the competent authorities and will be notified as soon as possible.
All ticket buyers can choose the following ways to process orders:
1. Hold the order, which will remain valid after the extension.
2. Apply for refund through the original ticketing platform. The deadline for refund application is 20221October 25th 1 18: 00. You must complete the refund application before the deadline.
The operation mode is as follows
On-site APP: Please select the order to be refunded in the APP, click Apply for Refund, and fill in the refund application according to the prompts. If you encounter any problems with self-service refund, please contact online customer service in the APP or call customer service at 400-63 1-0750 for consultation. Working hours are 10:00- 18:00.
Users who buy a one-day tour ticket need to provide "performance name+order number+ticket name+ticket number+name and phone number of the contestants" and send it to the customer service mailbox Foucault @zhengzai.tv for refund. * The deadline for mail application is based on the time when the mail is sent. Please wait patiently after the email is sent, and the staff will handle it for you within 5 working days after receiving it. Please don't send email repeatedly.
Barley net: Contact online customer service or call customer service at 10 10372 1 online time: 9:00-20:00.
Cat's eye: contact online customer service or call customer service at 10 105335. Telephone customer service hours are 9:00-2 1:00.
Airline Planet: Contact online customer service. Online customer service hours are 10:00- 19:00.
Guihai Blue Official Mall: Contact online customer service or call 0773-8982226. The working hours of telephone customer service and online customer service are 9:00- 17:30.
After receiving the refund application and verifying the information, each platform will return the ticket money in full to the original payment account within 7- 15 working days. If fans buy tickets through other platforms or "individuals", please contact the original ticketing platform or "individuals" for processing.