Download again.

First remember the song name, and then click the red heart. If there is a local file, you will be prompted whether to delete the downloaded song. If so, select yes. If not, re-enter the song in the search bar. , and then download again.

The ncm format files downloaded from NetEase Cloud can currently only be played on the NetEase Cloud Music APP and computer programs, and are not supported for use in other audio playback software or audio devices. If you need to use it on other audio software or devices, you need to transcode and convert the ncm format file to mp3 format first.