This phone number is helpful.

If consumers and operators have disputes over consumer rights, the two parties can reconcile privately in accordance with the principles of equality and mutual benefit. If reconciliation cannot be achieved, they can call 12315 to ask the consumer association to negotiate and resolve, and tell the platform about what they have suffered. infringement.

The situations in which you can call 12315 include: when the rights and interests are infringed and the respondent is under the jurisdiction of the industrial and commercial administration department; when the legitimate rights and interests are infringed during the consumption process; when counterfeit and shoddy goods are discovered and manufactured and sold. A "dark den" for counterfeit and shoddy goods.