Dear Samsung users:

We recommend that you:

1. Restart your phone.

2. Try to clear data, operation: Settings-(General/More)-Application Manager-All-Find software name-Clear data (pay attention to important data in backup software).

3. On the standby page-click Applications-Settings-(General/More)-Application Manager-All-Menu Key-Reset Application Preferences.

4. If you cannot open the software you downloaded, please uninstall the software and reinstall it.

5. Check if there are other versions of the software. Please try using another version (it may be due to compatibility between the downloaded software and the mobile phone software).

6. Check the precautions for using the software.

7. If this situation will also occur when using your own software, please back up your phone data (phone book, text messages, multimedia files, etc.) and restore the factory settings (Settings-Reset/Privacy) Right-restore factory settings).

You are welcome to evaluate our services: /survey/