Check the system version or check the compatibility of the application. When Netease Cloud Music Presentation Application installed on windows 10 system can't work normally, it is necessary to ensure that the version of windows system is not lower than that of Windows 7, there are no outdated updates and patches, or there are different versions of Windows system, and different applications need different versions to run. Ensure the compatibility between the application and the required system environment. Windows is an operating software developed by Microsoft.