1 Check whether the music player is open

If the music player is open:

It may be that you accidentally pressed the buttons of the wired headset and Bluetooth headset. You can solve the problem by turning off the in-line control function of the app.

Take "Music" as an example: Go to "Music">My>Settings and turn off the support for headphones and Bluetooth control playback switch.

It may be that you have mishandled the leather case, desktop music icon, etc. It is recommended that you manually close apps that automatically play music.

It may be that the music software has set the auto-play function. You can try turning off the automatic music playing function of the app.

2 Check the system default notification ringtone

If the "Default notification ringtone" is set to music, the music will be played when the phone receives notification messages, making you mistakenly think that the music plays automatically.

Confirmation method: Go to Settings > Sound/Sound & Vibration > Default Notification Ringtone/Notification Ringtone, click to listen to the selected ringtone, and confirm whether it is the automatically played ringtone you heard.

3 Check the application notification ringtone

If an individual application plays music when notifying messages, it may be that the application has set a separate notification ringtone.

You can adjust the ringtone in the app's settings. For example:

Message: Go to "Message > More (three o'clock/four o'clock) > Settings > Message ringtone" and check whether the ringtone is set to music.

WeChat: Go to WeChat>Me>Settings>New Message Reminder>New Message System Notification>Ringtone and check whether the ringtone is set to music.

Use your phone healthily: Enter "Settings", search and enter "Application Management" > three dots/four dots > "Show system processes", find "Use your phone healthily", select "Notification Management", check Whether the "Ringtones" in "Reminder" and "Others" are set to music.

You can also turn off the app's permission to allow notifications:

Set the app separately: first clear the notifications in the drop-down notification bar, and then when you encounter this problem again, pull down the notification bar , swipe left or right slightly on the newly appeared app notification, click to enter when the gear icon appears, turn off the app's "Allow Notifications" switch or select "None" as the ringtone.

How to set applications in batches: Go to "Settings" on your phone, go to "Notifications"/"Notification Center", click to enter "Batch Management", turn off the "All" switch, and then turn on the "Allow" of the application as needed. Notification" switch.

Some models do not have all switches, and you need to manually set the notification switch of the application individually.

4 Check whether private space/multi-user is turned on (some models do not support private space and multi-user)

If you do not receive any notification when the phone automatically plays music, it may be you Private space/multi-user enabled. When some third-party apps in Private Space/Multi-User receive a message, you can also hear the message notification sound in the Main Space.

Please switch to Private Space/Multi-User to check. The confirmation method is as follows:

Privacy Space: Enter "Settings", search for "Privacy Space", and check whether " "Privacy Space" (showing "Enter" means it has been created, showing "Open" means it has not been created), if so, please enter and check.

Multi-user: Enter "Settings", search for "Multi-user", and check if there are other users. If so, please enter and check.

5 Check whether the read-to-speak/blind mode (screen reading) is turned on

In TalkBack (screen reading) mode, the phone will automatically read out the words you touch, select and activate. Specific content.

Turn off method:

Method 1: Click "Settings > Intelligent Assistance > Accessibility" > Screen Reading, turn off the screen reading switch;

Method 2: Click "Settings > Accessibility > None Obstacles">Screen reading, turn off the screen reading switch

Method three: Click "Settings > Intelligent Assistance > Accessibility"> TalkBack, turn off the TalkBack switch;

Method three: Click "Settings" > Advanced Settings > Intelligent Assistance” > TalkBack, turn off the TalkBack switch;

In the read-to-speak mode, as long as you tap specific content on the screen, such as text or pictures, the system will read the content aloud. How to turn off:

Enter "Settings", search for Select-to-Speak, and turn off the Select-to-Speak switch.

6 Check whether the Smart Life App has set up scenes such as scheduled playback of music, weather, news, etc.

If you have set up the Smart Life App to automatically play music/weather/news, then Music or sounds will automatically play under trigger conditions. Please open Smart Life > Scene to check the scene settings. If you no longer need the scene, you can close the scene or long press the scene card and click "Delete" to delete the scene.

7 Restart the device

It is recommended that you try restarting your phone. Restarting the phone can close some applications that started abnormally and restore the phone to normal operation.

8 Still can’t solve it?

Please back up your data in advance (third-party applications such as QQ and WeChat need to be backed up separately), and bring your purchase voucher to the customer service center for testing.

The relevant links are as follows:

Customer service center:/support/service-center/?internetservice&cn&90324

Reservation service:/support/reservation/?internetservice&cn&90324

Repair spare parts price inquiry: /support/sparepart-price/?internetservice&cn&90324

Send repair service: /support/express-repair/?internetservice&cn&90324