clear data

Find the music player clear data in Settings-Application Management-All.

Copy to the phone's internal memory for playback.

If the song is stored in an external SD card, it is preliminarily ruled out whether the attempt to copy it into the memory of the mobile phone can be played normally.

Play music in MP3 format

Try playing other songs and music in MP3 format.

Replace other players.

Try to change to another player.

Back up mobile phone data

Back up telephone data (phone book, text messages, pictures, etc.). ) and restore the phone to the factory settings (Settings-Reset/Privacy/Private-Restore the factory settings).

Send it to Samsung service center for testing.

If the problem still cannot be solved, it is recommended to send the mobile phone to the nearest Samsung service center for testing and further processing.