If the wired headset is silent, you can check the following:

1. Adjust the media volume or call volume

When playing audio or making a call, please press the volume up key to increase the media volume or call volume appropriately.

2. Plug and unplug the headset again

Please try plugging and unplugging the headset once, making sure that the headphone jack is plugged in all the way. Turn the headphone jack slightly to see if the sound returns to normal.

3. Confirm whether the phone has been dropped, and whether liquid or dust has entered the headphone hole.

If the phone has been dropped, liquid or dust has entered the headphone hole, etc., it may affect the headphone hole. function, please bring your mobile phone to the customer service center for testing.

4. Use other headphones for comparison testing

Please change to other headphones to test whether the sound is restored. If other headphones are normal, it means the headphones are faulty and it is recommended to replace them with a new pair.

5. Caused by the sound source

If the sound of a certain music/video is abnormal, such as low sound or noisy sound, it is caused by the sound of the music/video file itself. You can try to play it. Try other audio sources.

Cannot listen to music when connected to Bluetooth headphones:

1. Put the two headphones into the charging box and close the lid, then reopen the lid and try to play music;

< p>2. Enter the Bluetooth settings page. In the paired device, cancel the pairing of the Bluetooth headset. After canceling the pairing, put the headset into the charging box and open the lid. Press and hold the function button for 2 seconds. When the indicator light remains white, When flashing, the earphones enter the pairing state. After pairing, check whether you can play music;

3. Put the earphones into the charging box, keep the charging box open, and then press and hold function key 15 on the charging box. Seconds until the orange light flashes quickly, release the button. At this time, the headset will be restored to factory settings. After the factory settings are restored, the headset will automatically enter the pairing state. After pairing, check whether it can play music;

If the above method fails If the problem can be solved, please back up your phone data in advance, bring your phone, charger set and purchase receipt to the vivo customer service center for testing. Go to the vivo official website - My - Service Outlets - Select the province and city to check the local service center address. And contact information, you can also click: web link to search for the service center address. It is recommended to call the customer service center in advance to confirm relevant matters and find out the working hours before going, so as not to waste valuable time.