Dear Samsung user: Based on your description, it is recommended that you check the gesture sensing function

1. Check whether the gesture sensing function is turned on: Settings-My Device-Actions and Gestures - Gesture sensor Press and hold the icon to move left and right

2. Press and hold the icon to move left and right: Home screen/App list/S Calendar Palm slide sensor Answer the call

3. Answer the call: Palm You must slide the sensor to answer up and down mobile applications

4. Move up and down: Internet/email, gallery/Internet/music player/music on lock screen/S memo All the above applications need to be swiped with your palm Restore the factory settings from the backup data of the sensor on the top of the phone

5. If it still cannot operate, back up the phone data (phone book, text messages, multimedia files, etc.) and restore the factory settings (enter phone settings-account-reset -Restore factory settings) If the problem of restoring factory settings persists, it is recommended to send the phone to the nearest Samsung service center for testing and further processing. Make an appointment to apply for in-store maintenance

It is recommended that you make an "appointment to the store" maintenance application on Samsung's official website to enjoy priority maintenance services: /pre-booking After a successful appointment, please bring your machine, invoice and warranty card on time Visit your scheduled service center.

Multi-channel service support

If you need help, please visit support.samsung.com.cn, the official website will provide you with multi-channel service support!