1, confirm whether it is a sound source, and suggest playing other music/videos;

2. Put two headphones in the charging box and close the lid, then reopen the lid and try to play music again.

3. Enter the Bluetooth settings page of the mobile phone, cancel pairing in the paired device, then put the earphone in the charging box, open the box cover, and press and hold the function key for 2 seconds. When the indicator light flashes continuously, the earphone enters the pairing state, and tries to play music again after pairing;

4. Put the earphone into the charging box, keep the charging box open, then press and hold the function key 15 seconds on the charging box until the orange light flashes quickly, and then release the key. At this point, the headset will return to the factory settings. After the factory settings are restored, the headphones will automatically enter the pairing state, and then try again after pairing;

5. If the headphones still have noise after operating the above methods, you need to go to the vivo customer service center for detection and processing, enter the browser to search official website-Service-Service Center-View All-select provinces and cities to inquire about the address and contact information of the local service center.