Taobao’s 7-day no-reason return principle is as follows: the time is calculated from 0:00 on the next day after the date of receipt, and 168 hours is considered 7 days). If the buyer is unwilling to complete this return due to subjective reasons During the transaction, the seller is obliged to provide the buyer with return and exchange services; if the seller fails to fulfill its obligations, the buyer has the right to lodge a complaint against the seller on Taobao in accordance with these rules and apply for "7-day no-reason return or exchange" compensation.

Damaging the protective film will affect secondary sales. If it is not a quality problem, the seller will not refund the product. So it is best to negotiate with the seller to decide.