Basic Skills

Four Abilities: Ability to speak, sing, drink, and dance

Five Abilities: Organization, discipline, quality, and ability Professional ethics have appearance

Six virtuous qualities: Be considerate, be good at communication, be good at performance, be good at offense and defense

Be friendly and treat tips well

Ten don’ts: 1. Obey management , arrangements, no quarrels with bosses, or rude words;

2. No selection or neglect of customers, no bored gestures or expressions at work;

3. No Answer outside calls in the room;

4. Do not command or reprimand employees in a bad tone;

5. Do not compete with guests to sing or insert songs at will;

6. You are not allowed to deceive customers;

7. You are not allowed to tell customers about the company or reveal company secrets;

8. You are not allowed to criticize your boss or colleagues in front of customers This is not the case;

9. It is not allowed to steal or deceive guests’ finances, or to argue, scold or even get entangled with guests;

10. It is not allowed to ask for extra tips or additional tips from guests .

Ten changes:

Professional image packaging, elegance in public places, neat queues, etiquette when entering rooms, comprehensive seating services, crazy DISCO time, The applause should be grand, the background should be beautified when leaving the stage, the tips for sitting on the stage should be arbitrary, and the customers should be happy frequently.

Basic Requirements

1. Appearance

"Three points of talent, seven points of grooming". When a person dresses elegantly, guests will feel psychologically satisfied. The more points you score, the more favorable impression you will gain. Everyone has a love for beauty, as well as food and sex. Most men like beautiful girls. At the same time, proper makeup is also a sign of respect for the guests. Therefore, every promoter must wear light makeup and be neatly and cleanly dressed when going to work. This is also a sign of self-confidence, and also a sign of energetic, healthy and uplifting people

2. Standing posture: (elegant)

Public relations personnel should have good posture when selecting channels. Standing posture, standing is static beauty, to show femininity. The ugliness and beauty of a woman does not depend on whether she is beautiful or not, but on whether she has temperament. Only when a woman has temperament can she show her external beauty. Standing posture is standard, and when walking On the basis of entering the room, you should go straight and line up with the word "一", stand at attention, raise your head and chest, tighten your abdomen, lift your buttocks, look straight at the guests with a smile, smile from the heart, pronounce the word "一", and slightly smile at the corners of your mouth. Tilt upwards, hands drooping naturally, holding in front of the abdomen, shoulders slightly stretched back, feet in a "T" shape.

3. Walking posture

Anyone can reflect their vitality and vitality in their walking steps. They should walk with dynamic beauty and standard walking posture. They should take the first step after standing at attention. Step out with your left foot and place your right hand. Girls should walk in a "one" step. The so-called "one" step means walking in a straight line. Especially when wearing cheongsam and skirt, it gives people a light, elegant and exquisite feeling. The front foot presses the back foot. When walking, you should pay attention to:

1. When walking, you should swing your shoulders naturally. The amplitude should not be too large, only small swings. The amplitude of the swing should be about 45°. Do not swing left and right.

2. Keep your body straight and do not shake your head or shoulders or sway from side to side. Your knees and ankles should be soft and free to avoid looking stiff. At the same time, do not make "eight" figures outside or "eight" figures inside. "" words, don't lower your head, lean back, and don't twist your hips.

3. When walking, the center of gravity of the body can be slightly forward to facilitate the chest and abdomen. When raising the head, keep your eyes level with a sweet smile. When you meet guests and leaders, bow and say hello.

4. Bow

Bowing is an indispensable etiquette when interacting with others, such as "shaking hands and saying hello". The standard for bowing is: lean forward 30° while standing at attention. , When bowing, keep the upper body in an upright posture and lean forward 30°. When bowing, you should look straight at the other person and smile. Avoid indecent movements such as nodding without moving the waist, shaking shoulders, and shaking the head when bowing.

5. Services in Private Rooms

The public relations staff will follow the foreman to the required room location to meet the guests. During the channel selection period, they are not allowed to pick guests or refuse to sit at the table. The public relations staff will be ordered to sit in the room. After entering the room, you should say thank you immediately. After sitting down, quickly observe the guest's preferences and personality, and start the conversation and service (such as lighting cigarettes, passing tea, pouring wine, passing snacks and fruits). The 5 to 10 minutes after entering the room are very critical. Your enthusiasm and service Balance the weaknesses of your appearance and figure. If the guest still doesn't accept you, you should say "Sorry for disturbing you" to the guest, and then leave the cloud. Don't show your face to the guest, because the guest may not choose you due to eye problems. Maybe the guest has special hobbies. If the guest accepts it, you should consider how to serve the guest (such as stereo, air conditioning, song request, handing out cigarettes, wine, snacks and fruits, etc.). During the service period, observe whether the guest has the following characteristics: 1. Good at talking 2 , smoking 3, vanity 4, needing face 5, shy 6, stingy 7, humor 8, lustful 9, singing 10, dancing 11, drinking 12, purpose of visit 13, whether you are satisfied with that aspect.

Give full play to your abilities in a targeted manner, focus on the guests, cater to their preferences, and use different service methods to treat different guests. The purpose is to make the guests willing to tip and think it is worth it. If necessary during the service period, You should ask for the guest's consent when going out, and don't go out for too long, so as to avoid the guest becoming impatient and losing his temper (never visit a room in the middle of the trip). When asking guests to treat you to snacks or drinks, choose a time when the guests are happy. After the entire service process, the public relations staff are required to be able to talk, drink, tease, sing, dance, and play. At the same time, they can chat with the guests all over the world and learn about things in the mall when necessary. In this way, you will have something to do with the guests. If you talk about the same topic, he will also think that you are pretty good and have certain qualities, and he will unknowingly treat you as a friend to talk to. Public relations personnel should understand the guest's situation (remember the guest's name, remember the guest's occupation, position or work situation and characteristics (but do not make the guest feel that they are deliberately inquiring)) and cater to the guest's situation. Flatter cleverly, When requesting services according to their characteristics, you can politely refuse excessive requests. If a guest contacts you for the second time, you should know his surname, occupation and call him by his title accurately, so that the guest will feel respected. Keep you in mind, he will remember your love) It is best to let the guest remember your phone number and call you to book a room next time.